Assistant Shop Manager

British Red Cross; Grantham; On-site; GBP 24,000; Full time

Job summary

A national charity organization in Grantham is seeking an Assistant Shop Manager to join their team. This role involves collaborating with the shop manager to run a successful, customer-focused shop while overseeing and developing dedicated volunteers. Ideal candidates will have retail experience, strong customer service skills, and the ability to work flexibly in a vibrant environment. The position offers a competitive salary, flexible working options, and generous annual leave.

Benefits

36 days annual leave

Pension scheme

Learning and development opportunities

Employee benefits platform

Flexible working arrangements

Qualifications

• Experience in working within a shop environment.
• Ability to provide excellent customer experiences.
• Flexible working capability according to store needs.

Responsibilities

• Collaborate with the shop manager to run a profitable shop.
• Oversee a team of volunteers, manage their inductions and development.
• Provide a brilliant shopping environment and customer service.

Skills

Retail experience

Customer service

Team leadership

Commercial awareness

IT skills

Job description

Assistant Shop Manager

Location: Grantham

Salary: £23,391 per annum, pro rata

Hours: 14 per week

Contract: Permanent

Are you a retail expert passionate aboutimpacting to meaningful change?

We need a dynamic Assistant Shop Managerto join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What will a day in the life of a Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? The closing date for applications is 23.59 on Thursday 26th February 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders