Assistant Retail Manager

Salvation Army Trading Co. Ltd.; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent charity organization in Sunderland is looking for an Assistant Manager to support daily operations and lead community-focused initiatives. Responsibilities include managing donations, processing collections, and recruiting staff. The ideal candidate will have excellent customer service skills, adaptability, and a passion for sustainability. This position offers a supportive work environment with outstanding benefits including a fantastic pension scheme and generous holiday entitlement.

Benefits

Virtual GP service

Fantastic pension scheme

26 days holiday plus bank holidays

Qualifications

• Supporting the manager in daily operations.
• Organising collections from private houses.
• Responding to customer and team queries.

Responsibilities

• Open and close the donation centre.
• Involve in recruitment and training of volunteers.
• Maintain high standards of service.

Skills

Excellent customer service skills

Resilience

Adaptability

Engaging personality

Job description

• Do you want to work for a company that has been named in TheUK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organsitation to work for by Best Companies Ltd?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Our managers lead from the front and takes their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills, innovative ideas and are dynamic by nature?

If this is you, read on!

As the Assistant Manager you will be supporting the manager in the day to day running of all areas of the business. This will include receiving donations, as well as organising collections from private houses and other locations. All of which will be processed and delivered to local SA shops, sold on the premises or redistributed. We will also be offering a repair and reuse service to the community, which helps divert as many unwanted goods away from landfill where practical.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing the centre and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a passion for developing people
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us :

‘Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.’ – LF, Donation Centre Manager

‘SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.’ – KB, Shop Manager

‘Working forSalvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that’s making a real difference in people’s lives.’ – GT, Sales Assistant / Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.