Assistant Patient Pathway Co-ordinator CDC | Croydon Health Services NHS Trust

Croydon Health Services; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in London is seeking an Assistant Patient Pathway Coordinator for a fixed-term position. The successful candidate will manage patient queries and booking for cardiology diagnostics while ensuring high levels of satisfaction. Strong administrative and communication skills are essential. The role supports a multi-disciplinary team to ensure a smooth patient pathway in a busy environment.

Qualifications

• Proactive individual with strong administrative skills to manage patient queries.
• Customer-focused approach to ensure patient satisfaction.

Responsibilities

• Answer patient queries via telephone and email; book clinical appointments.
• Liaise with Clinicians to manage the patient pathway.
• Adhere to Standard Operating Procedures (SOPs).

Skills

Administrative skills

Customer service

Communication skills

Job description

Overview

Assistant Patient Pathway Coordinator CDC - Band 3 | Fixed Term Contract - 6 months

This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.

You will work as part of the Cardiology Diagnostics Booking Team arranging appointments for patients and helping with phone queries relating to the patient's pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues.

The post holder will be responsible for answering patient queries via telephone, and email, booking clinical appointments, ensuring capacity is appropriately used, problem solving and liaison with Clinicians.

Interview Date TBC

The post holder will be the point of contact for all administrative issues relating to patients’ Cardiology diagnostic tests. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Responsib ilities

• Answer patient queries via telephone and email; book clinical appointments and manage capacity.
• Liaise with Clinicians and administrative colleagues to ensure the patient pathway is managed smoothly.
• Provide support in the proactive management of the Cardiology diagnostic testing pathway as part of the POD.
• Act as the point of contact for administrative issues relating to Cardiology diagnostic tests.
• Adhere to Standard Operating Procedures (SOPs) and agreed timescales to ensure consistent service delivery.

About Croydon Health Services NHS Trust

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve.

Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Note: Please see the attached supporting document which contains more information about the role in job description and person specification

This advert closes on Sunday 12 Oct 2025