Assistant Night Manager

Apex Grassmarket Hotel; Easter Howgate; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality establishment in Edinburgh seeks an Assistant Night Manager to oversee property operations during the night shift. The ideal candidate will deliver excellent customer service, manage staff effectively, and ensure guest safety and security. Strong communication skills, initiative, and a background in hospitality are essential. Join a supportive team that values trust, passion, friendliness, and teamwork, enhancing the guest experience at the Apex Hotels.

Qualifications

• Passion for delivering excellent customer service.
• Strong communication skills and ability to lead a team.
• Good knowledge of health and safety procedures.

Responsibilities

• Be present in lobby and reception during peak times.
• Lead reception team to deliver exceptional arrival experiences.

Skills

Excellent customer service

Strong communication

Staff management

Initiative

Job description

Why Join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview

Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.

As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.

Main Responsibilities

• Be present in lobby and reception during peak times and support your team
• Lead reception team to deliver exceptional arrival and ...