ASSISTANT MANAGER ZARA HOME

INDITEX; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in the City of London is seeking a dedicated individual to support the Store Manager in operational duties, focusing on customer care and driving sales. The ideal candidate will have experience in retail management, possess strong communication skills, and a solid understanding of sales dynamics. This role offers an opportunity to thrive in a fast-paced environment while ensuring high standards of customer satisfaction.

Qualifications

• Good knowledge of the Company, brand, and store.
• Experience managing a fast-paced retail operation.
• Ability to handle pressure and react quickly.

Responsibilities

• Support Store Manager in daily operations.
• Oversight of team training for customer care standards.
• Boost store sales and analyze performance data.

Skills

Customer Care focus

Team management

Sales driving

Numerate and articulate

Strong organizational skills

Job description

Mission

To support the Store Manager in store operations, product and people management with a full focus on customer care and on achieving company objectives.

Tasks

CUSTOMER

• Has a full Customer Care focus, overseeing team training to ensure Customer Care standards are always high to build customer loyalty.
• Resolves possible conflicts with customers, always prioritizing customer satisfaction.

PROCESSES

• Ensure the stockroom is efficiently organised.

PRODUCT

• Help boost store sales and performance.
• Analyse daily sales rankings, new product performance, zero-sales items, and subfamily weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.
• Analyse and cross-check data with their store profile and sales.
• Monitor sales by ambience, tables and furniture to get the most out of the store’s strategic sections.
• Ensure that Visual Merchandising reflects current trends and guarantee that the Visual team’s standards are met in the store and enhances bestsellers.
• Know what new products have arrived, which will arrive in the next delivery, and make decisions about the product in-store based on that information.
• Support the Store Manager ensuring all Health and Safety processes are complied with.
• Ensure that cleanliness and tidiness protocols are always followed in the store.
• Perform the Store Manager\'s duties in their absence.

Experience and Qualifications

• Good knowledge of the Company, the brand and the store they are applying for
• Experience managing a fast-paced retail operation
• Knows how to drive sales and can provide examples
• Good team management experience

Skills and Attitudes

• Forward planning skills
• Commercial awareness
• Numerate and Articulate
• Strong organisational and time management skills
• Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
• Flexibility and problem solving ability
• Has initiative to identify problems and opportunities to be proactive
• Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
• Excellent communication (both verbal and written) and interpersonal skills