Assistant Manager - Wrexham

Tenpin Ltd; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment operator in Wrexham is seeking an experienced Assistant Manager to ensure exceptional customer service and operational excellence. The ideal candidate will have at least one year of management experience in leisure or hospitality. Responsibilities include managing daily operations, leading the team, and supporting the achievement of company objectives. This position offers excellent career development opportunities within a recognised workplace accredited for employee satisfaction.

Benefits

Industry leading bonus scheme

Enhanced holiday entitlement - 33 days per annum

Free Bowling for family & friends

Long Service Awards

Employee Assistance Programme

Qualifications

• Minimum 1 year of experience in a management role, ideally in leisure, hospitality, or retail.
• Passionate about delivering exceptional customer service.
• Experience in leading and developing large teams.
• Ambitious and eager to progress.

Responsibilities

• Manage day-to-day operations of the centre.
• Ensure delivery of exceptional customer service.
• Lead the team and maintain effective teamwork.
• Support company strategy and achieve KPIs.

Skills

Exceptional customer service

Team leadership

Operational management

Organizational skills

Problem-solving

Job description

We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? The Role As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. You will:

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example ensuring everyone works together effectively
• To support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets and KPI's
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

• Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm and patience!
• Be ambitious and want to progress!

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles., Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK.

Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.

Our Fantastic Benefits

• Industry leading bonus scheme
• Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counsellingLife assurance - 4 x annual salary
• A day off for your birthday
• Long Service Awards