Assistant Manager- Stevenage

Hobbycraft; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading craft retail company in Stevenage is looking for an Assistant Manager to oversee store operations and lead a high-performing team. This role requires strong leadership and customer service skills, along with supervisory experience in retail. You will manage the store in the absence of the Store Manager, ensuring compliance with policies and health regulations. The company offers competitive benefits and a vibrant working environment focused on creativity.

Benefits

33 days holiday including bank holidays, pro-rata

40% colleague discount

Long service awards

Cycle2Work scheme

Discounted gym membership

Employee Support Programme

Annual paid charity volunteer day

Day off for birthday

Qualifications

• Proven track record in a retail or similar environment with supervisory experience.
• Deputy or Assistant Management experience is advantageous.
• Health and safety compliance awareness.

Responsibilities

• Lead by example and inspire outstanding customer service.
• Ensure compliance with Company policies and Health and Safety Regulations.
• Support the Store Manager in day-to-day management.

Skills

Organisation and planning

Interpersonal and communication skills

Excellent customer service

Adaptability

Commercial awareness

Self-motivated

Job description

Assistant Manager – Stevenage Store

Working hours – 39 per week

Salary – 30-40k per year

As an Assistant Manager at Hobbycraft you control all aspects of the Store Operation and performance within the store. As a valued member of the Leadership team in one of our Flagship Stores you will work alongside the Store Manager to deliver a truly customer-focused experience and will excel at building and developing efficient effective high-performing teams through living our brand the absence of the Store Manager you will be accountable for the running of the store.

WHY HOBBYCRAFT

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• Were a forward thinking diverse team and are 100% committed to what we do
• We have a reputation to shout about exceeding customer expectations first time every time

COMPANY BENEFITS

• 33 days holiday including bank holidays pro rata growing with you during your time with us
• 40% colleague discount
• Long service awards to thank you for your time spent with us
• Cycle2Work scheme
• Discounted gym membership

Fun event days to fundraise for our charity partners

Annual paid-for charity volunteer day

Day off to celebrate your birthday

Employee Support Programme for overall wellbeing for you and your family including financial advice

Enrolment in a Nest pension scheme

Access to a range of high street discounts

An inclusive and creative working environment so you can truly be you and enjoy your time at work

AREAS OF RESPONSIBILITY

• Inspirational leadership you will lead by example appreciate the teams hard work and recognise talent driving outstanding customer service
• Brand ambassador you will be passionate about the Hobbycraft brand recognising and approaching change in a positive and proactive way. You will live and breathe our values and ensure your team are engaged to do the same
• Planner You will ensure the store is set for a successful day of trade
• Relationship builder you will ensure everyone is always treated fairly and with dignity and respect adhering to our Equality Diversity Inclusion and Belonging policy to ensure a safe welcoming and inclusive environment for all
• Merchandiser You will be required to co-ordinate the working of deliveries range reviews and promotional setups so manual handling is an essential part of the role
• Policy expert - you will ensure compliance from the team with Company policies and Health and Safety Regulations ensuring the store remains a safe and legal place to work
• Communicator - you will deliver clear and concise communications such as key messages and daily targets so the team understand the expectations and how to deliver them
• Workshops you will be required to host various workshops in-store and train colleagues on workshop delivery
• Store Management you will support the Store Manager in the day-to-day management of the store and will be responsible for the running of the store in the Store Managers absence. Your responsibilities will also include but will not be limited to : being a keyholder responsible for opening and closing the store and attending alarm callouts if required cash controls PI counts general admin back of house access general store and colleague security all data compliance (e.g. payroll recruitment personal data)
• Recruitment you will assist the Store Manager to build a high performing team through the recruitment induction and training of new colleagues
• Colleague Support you will provide performance management support and coaching for colleagues where appropriate

WHAT WE ARE LOOKING FOR

Experience

A proven track record of the following in a retail or similar environment, with supervisory experience essential.

• Deputy or Assistant Management experience is advantageous
• Passionate about sales and driving profit
• Keyholding
• Cash handling and security awareness
• Coaching colleagues
• Merchandising experience
• Health and safety compliance
• Awareness of store key performance indicators (KPIs)
• Effective time management
• Determination to inspire success within your team

Skills

• Organisation and planning
• Decision making
• Interpersonal and communication skills
• Excellent customer service
• Adaptability
• Commercial awareness
• Brand ambassador
• Self-motivated

JOB SUITABILITY

This role would suit a current Assistant or Deputy Manager in a Retail or similar environment or an experienced Team Leader looking to progress on the management pathway. The candidate should be a confident and professional individual who is able to support and lead the management of a diverse team in a fast-paced environment; someone who is calm and resilient able to work well under pressure and cope with changing priorities.

Due to the volume of applications we may need to close the vacancy prior to the expiry date.

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process you can contact us at and let us know what adjustments you may need.

Hobbycraft is an equal opportunities employer and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race sexual orientation nationality ethnic origins religion or belief disability age gender marital or family status.