Assistant Manager (M/F)

Sézane; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative retail brand is seeking an Assistant Manager for their London Apartments. This position involves ensuring a unique customer experience, managing and developing teams, and maintaining brand image. The ideal candidate is passionate about retail, possesses strong leadership skills, and is committed to providing excellent customer service. Join the team and contribute to an exciting retail environment!

Qualifications

• Passionate about retail and committed to excellent customer service.
• Strong leadership and motivational skills.
• Ability to manage and develop a diverse team.

Responsibilities

• Ensure a unique customer experience within the boutique.
• Manage, motivate, and develop the team.
• Maintain the brand image and visual merchandising.

Skills

Customer experience management

Team leadership

Retail operations

Conflict resolution

Job description

Overview

Sezane is looking for the talents of an Assistant Manager (M/F) to join our retail teams in our London Apartments. This position is based in London.

Reporting to the Store Director, your main responsibilities will be:

Ensure a unique customer experience within your boutique:

• Customer Experience strategy;
• Animate the customer journey by relying on a team of ambassadors;
• Optimize the quality of the service at each stage of the customer journey;
• Convey information and promote personalization services to advisors and customers;
• Embody brand values and ensure omnichannel at all times;
• Customer knowledge;
• Manage customer satisfaction using various tools, implementing dedicated action plans;
• Develop customer loyalty and along with creating new relationships;
• Explore the customer database (clienteling and management of dissatisfaction);
• Recruit, retain and follow up of all team members.

Managing and developing your team:

• Manage your team by motivating them and creating a positive and harmonious work environment;
• Foster cooperation within the team and between team leaders;
• Integrate new employees;
• Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews;
• Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers;
• Demonstrate managerial courage to support its employees;
• Disseminate and circulate information;
• Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement.

Guarantee the brand image:

• Be responsible for the incarnation of the brand by the team (Uniform / Attitude);
• Ensure the good maintenance of the apartment;
• Participate in the correct integration of the collections and ensure follow-up;
• Ensure the maintenance of high level of visual merchandising throughout the day;
• Ensure that business opportunities are maximized through effective store management;
• Follow fashion trends, ensure competitive intelligence;
• Coordinate or participate in the planning of in-store marketing events.

Be responsible for operations and efficiency :

• Guarantee an optimal customer experience across all channels (in-store and online services);
• Master Sezane policies, standards, and procedures;
• Apply and enforce operational processes, particularly for concierge services and stock management;
• Manage specific process treatments (returns, exchanges, reservations, after-sale services, etc.);
• Manage replenishment organizations and deliveries (push);
• Comply with procedures for monetary flow management and controlling;
• Ensure all technical equipment functions properly (cash registers, scanners, back-office equipment) and that malfunctions are reported and monitored;
• Prepare and verify cash registers, perform cash collections and ensure end-of-day routines are followed;
• Train team members on concierge processes, cash register use, related procedures, and best practices to offer the best Customer Experience.

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity;
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example;
• You are skilled at supporting and developing your team members to ensure optimal customer service. You enjoy managing large teams;
• We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure? Then wait no longer!