Assistant Manager in Training

Hollywood Bowl; Cwmbran; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading entertainment company is looking for an Assistant Manager in Training to supervise teams and ensure an unforgettable customer experience. This role requires high energy and excellent communication skills. The ideal candidate will lead shifts, welcome customers, and coach team members. Opportunities for career advancement through training programs are also available. Candidates should have experience in team supervision and a friendly, supportive attitude. Flexible hours and enthusiasm for customer service are essential.

Benefits

Access to in-house management training programmes

Optional pension plan

Discount on food and drink

Free game vouchers every month

Enhanced maternity and paternity benefits

Responsibilities

• Lead and inspire the team on shift.
• Ensure customers have an unforgettable experience.
• Coach your team effectively.

Skills

Supervising a team

Customer service at all levels

High energy in fast-paced environment

Team player

Flexibility with working hours

Basic literacy and numeracy skills

Job description

The Why...

Join Hollywood Bowl Group as an Assistant Manager in Training (Team Leader), in return you'll get:

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to our in‑house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30 % discount off food and drink for you and up to five friends
• 50 % off food when you are working
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

And excitingly, a place on our Assistant Manager in Training programme!

The What...

As an Assistant Manager in Training (Team Leader) you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres.

You will join us as a Team Leader, with a place secured on our next Assistant Manager in Training programme intake to set you up for success as a Manager of the future in our business.

No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value‑for‑money experience with every visit.

Opening Hours and Shift Patterns

Our centres are typically open seven days a week, from 9 am to midnight.

Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.

• Weekday AM shifts: 09.00 ‑ 17.00
• Weekday PM shifts: 17.00 ‑ 00.00
• Weekend AM shifts: 09.00 ‑ 18.00
• Weekend PM shifts: 16.00 ‑ 01.00

*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview.

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in‑house management training programmes, should you wish to take the next step in your career.

To be a successful Assistant Manager in Training (Team Leader), we’ll want to see:

• Experience of supervising a team
• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast‑paced environment
• A friendly, supportive and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems.

Now with 74 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.