Assistant Manager

Cancer Research UK; Dumbarton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beauty brand in the United Kingdom is seeking a skilled CRM Manager to drive customer engagement and loyalty. This role involves developing CRM strategies, executing multi-channel campaigns, and optimising customer journeys. The ideal candidate should have experience in CRM management, strong analytical skills, and excellent communication abilities. Join us to enhance customer experiences and increase retention.

Qualifications

• Experience in CRM management, ideally in beauty or retail.
• Strong analytical skills and CRM software proficiency.
• Excellent communication and project management abilities.

Responsibilities

• Develop and implement strategies to boost customer retention.
• Execute multi-channel campaigns and optimise based on performance.
• Use data to create targeted segments and personalise communications.
• Monitor campaign performance, providing insights and recommendations.
• Optimise the customer journey for enhanced engagement.

Skills

CRM management

Analytical skills

Communication

Project management

Job description

We are currently looking for a CRM Manager to join a leading beauty brand in London, dedicated to providing exceptional customer experiences. We are seeking a skilled CRM Manager to drive customer engagement and loyalty.

Key Responsibilities

• CRM Strategy: Develop and implement strategies to boost customer retention and lifetime value.
• Campaign Management: Execute multi-channel campaigns (email, SMS, loyalty programs) and optimise based on performance.
• Customer Segmentation: Use data to create targeted segments and personalise communications.
• Data Analysis: Monitor campaign performance, providing insights and recommendations.
• Customer Journey: Optimise the customer journey for enhanced engagement and conversion.

Qualifications

• Experience in CRM management, ideally in beauty or retail.
• Strong analytical skills and CRM software proficiency.
• Excellent communication and project management abilities.