Assistant Manager, Content Operations

Deloitte LLP; Cardiff; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading professional services firm in Cardiff is seeking an Assistant Manager, Content Operations to oversee project delivery and enhance content publishing processes. The role involves leading a team, conducting audits, and improving efficiencies. Ideal candidates will have a relevant degree and experience in managing content operations. The position includes a hybrid working policy, allowing flexibility in work arrangements.

Benefits

Hybrid working policy

Professional development opportunities

Qualifications

• Demonstrate strategic thinking and guide teams.
• Experience in managing content operations.
• Strong analytical and creative problem-solving skills.

Responsibilities

• Lead end-to-end project delivery for content publishing.
• Guide the team to achieve high customer satisfaction.
• Analyze team quality metrics to implement efficiencies.

Skills

Proven track experience in leading teams

Strong analytical skills

Ability to adapt communication style

Capacity to interact with various levels

Fluency in German, French, Spanish, Italian, or Japanese

Education

Bachelor/Master’s in Library Sciences, MBA, or equivalent

Tools

Content management systems

Job description

Connect to your career at Deloitte

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients\' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

As the Assistant Manager, Content Operations you will:

• Own and lead end to end project / project delivery for aligned Content Publishing.
• Manage delivery of content acquisition and publishing service level expectation and conduct regular audits of the current processes.
• Track and resolve issues around processes and efficiency for the team and serve as the point of escalation for aligned customers and stakeholders.
• Document and present best practices to increase team’s efficiency.
• Perform quality audit of work completed by the aligned team members and have an eye for detail.
• Demonstrate an overall business understanding & awareness of critical elements associated with the various project life cycle stages.
• Analyze team quality metrics and take accountability to implement efficiencies.

Develop Talent

• Guide the team to deliver excellent customer satisfaction.
• Demonstrate and encourage strategic thinking in the team to generate innovative ideas as part of proposed solutions.
• Recruit, onboard, administratively manage teams, and mentor team members.

Deliver on the Knowledge Services vision

Initiate and lead collaboration efforts to develop synergies across Knowledge Services teams and other global Content Publishing locations.

Connect to your skills and professional experience

• Proven track experience in leading teams.
• Bachelor/Master’s in Library Sciences, MBA, or Postgraduate degree in English, Translation studies or equivalent.
• Experience with content management (content acquisition, tagging, records management, archiving, data masking and confidentiality, etc.).
• Capacity to interact with professionals across different levels and geographies.
• Experience in professional services firms or equivalent preferred.

Other skills

• Exposure to tools, systems, and data handling to help analyze trends and deliver insights to define goals and improve processes.
• Ability to think strategically using strong analytical and creative problem-solving skills to foster knowledge sharing.
• Ability to adapt communication style with ease when working with team members, clients, and stakeholders across different levels.
• Fluency in one of the following languages is highly desirable: German, French, Spanish, Italian, Japanese.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." – Deloitte employee

Our hybrid working policy

You’ll be based in Cardiff with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers