Assistant Manager

Halfords; South Kesteven; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading automotive services provider in the UK is looking for an Assistant Manager who is passionate about customer experience and has strong technical knowledge in vehicle maintenance. The role involves supporting the Centre Manager, enhancing customer satisfaction, and facilitating the development of team members. Ideal candidates should have hands-on experience in a similar environment and a desire for career progression.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on various products

Family & Friends Discount Events

Cycle to Work Scheme

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Hands-on experience as a mechanic or management experience in a similar environment.
• Experience in maintaining compliance with Health & Safety standards.

Responsibilities

• Deliver high levels of customer satisfaction through effective management.
• Coach, train, and develop colleagues in the moment.
• Assist Centre Manager with daily sales and customer service.

Skills

Customer satisfaction

Coaching and training

Technical/mechanical knowledge

Organizational skills

Communication skills

IT proficiency

Time management

Driving licence

Education

Level 2 or Level 3 qualification in Light Vehicle Maintenance

Tools

Personal tools

Job description

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

Responsibilities

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

About the role

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don't delay apply today!

Salary & Benefits

• Maximum amount £33,100 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme - T&C's Apply.

Benefits Include

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.