Assistant Manager

Pershore Patty; Martley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local hospitality group is seeking an experienced Assistant Manager to oversee team operations at The Crown in Martley. The successful candidate will manage schedules, train staff, and ensure excellent customer service. Applicants should possess strong leadership, financial acumen, and the ability to cope under pressure. The role offers a salary of £30,000-£40,000 annually and a full-time schedule. Interested candidates should apply with a CV and cover letter to the provided email address.

Qualifications

• Proven leadership skills required to manage teams effectively.
• Strong decision-making capabilities to ensure optimal business operations.
• Excellent communication and customer service skills needed.

Responsibilities

• Organise team schedules and handle staff issues.
• Interview, hire, and train new employees.
• Manage department-specific initiatives within budget.

Skills

Excellent listening skills

Empathetic and understanding nature

Strong leadership and decision-making skills

Good customer service skills

Solid IT skills

Ability to cope well under pressure

Sound financial skills

Great organisational skills

Job description

Job Title: Assistant Manager

Hours: Full-Time

Location: The Crown, Martley, Worcestershire, WR6 6PA

Salary: 30-40k per annum (DOE)

Job Description

Duties and Responsibilities

• Organising team schedules, handling staff issues and authorising holiday annual and sick leave
• Interviewing, hiring and training new employees
• Evaluating employee performance and providing training and guidance as needed
• Managing various department‑specific initiatives and ensuring that these are completed within the scope, time and budget
• Filling in for absent employees and assisting teams as needed to successfully complete projects
• Ensuring that employees follow company policies, as well as health and safety regulations
• Ensuring a high and consistent standard of customer service
• Initiating and driving marketing efforts and informing clients and employees about promotions
• Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.

Qualifications & Skills

• Excellent listening skills in order to effectively lead a team and deal with client grievances
• An empathetic and understanding nature in order to support and guide team members
• Strong leadership and decision‑making skills to ensure that business operations function optimally at all times
• Good customer service skills to ensure that clients are retained
• Solid IT skills and knowledge of all relevant software programs
• The ability to cope well under pressure and come up with innovative solutions when issues arise
• Sound financial skills, including creating and managing a budget
• Great organisational skills and the ability to delegate

How to apply

Please send CV and cover letter to [e-mail]

Reference

Please quote ‘Pershore Patty Job Board’ when applying