Assistant Manager

East Grinstead; East Grinstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee franchise in East Grinstead seeks an Assistant Store Manager to lead the team and ensure efficient store operations. The ideal candidate should have a passion for coffee, strong customer service skills, and supervisory experience in retail or hospitality. This role offers competitive compensation, structured training, and numerous perks, including a yearly performance bonus and generous staff discounts. Join a vibrant team dedicated to delivering memorable coffee experiences and fostering a supportive store culture.

Benefits

Competitive Salary Package

Yearly managerial performance bonus scheme

50% Staff discount

Full structured training

Company Pension

28 day holiday Package

Refer a friend scheme

Access to discounts with The Life Style Card

Recognition opportunities

Qualifications

• A passion for coffee and people.
• Top-notch customer service skills.
• Experience in hospitality or retail.
• Ability to engage and inspire the team.

Responsibilities

• Lead the team to deliver an unbeatable coffee experience.
• Oversee all aspects of store operations.
• Manage and coach the team.

Skills

Customer service skills

Supervisory experience

Team engagement

Adaptability

Education

Barista Maestro accredited

Job description

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, you’ll be the perfect partner in setting up the store for success.

A bit about the role

Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.

What’s involved?

• Becoming a brand ambassador and helping us shine
• Leading the team to deliver an unbeatable coffee experience for every customer
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in‑store marketing and more
• Monitoring the store KPI report and translating it into daily and weekly actions
• Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff

A bit about you

A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?

• A love of the brand and excitement to be a part of it
• Top notch customer service skills
• Supervisory/management experience and a background in hospitality or retail
• Barista Maestro accredited
• Equal love of teaching and learning – there are so many ways to help each other grow
• Ability to engage your team – be inspiring, empowering, honest, open and always there
• Adaptable and hands‑on, ready to multitask and support wherever needed in a fast‑paced environment.
• Professional and polished, always presenting yourself in line with brand standards and ready for every shift.
• Reliability to step into the Store Manager’s very cool shoes in their absence

You’re the person we’re looking for… but do you know it’s you?

What we can offer

We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Competitive Salary Package
• Yearly managerial performance bonus scheme
• 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card)
• Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program
• We love to internally promote our staff so they grow with us, creating a long term career path
• Company Pension
• 28 day holiday Package (Including Bank Holidays)
• Refer a friend scheme and receive £150 per candidate (T&C’s apply)
• 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
• Opportunity to volunteer for the Goldex and Costa Foundation
• Access to a range of local and national discounts with The Life Style Card
• Recognition opportunities: Hampers for Workiversary’s, Store of the Month, Customer Feedback Award and Achievement Awards.

Desirable

• Assistant Management and Barista experience
• Worked within a customer facing environment
• Worked in the hospitality/ retail industry

A bit about us

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 15th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England… our motto is “Investing In The Future” and that includes our staff. Our People Are What Makes Us Great!

Goldex Investments Group Ltd, established in 2005, is one of the UK’s largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspa’s Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500+ staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand. Known for award‑winning excellence and career development, Goldex also champions community support—donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000+ children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people‑first culture. Learn more at goldexinvestments.com.

Compensation: Competitive salary