Assistant Head Housekeeper

NOVST-Housekeeping; Uttlesford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A four-star hotel in Uttlesford is searching for an Assistant Head Housekeeper to oversee housekeeping operations and ensure high cleanliness standards. You will lead and motivate your team while addressing guest concerns and compliance with regulations. Proven experience in a similar position is essential, along with strong leadership and communication skills. The role offers competitive salary, career advancement opportunities, and a range of employee benefits including meals, discounts, and recognition programs.

Benefits

Competitive salary

Holiday – 28 days holiday

Free meals on duty

Complimentary on-site parking

Discounted employee rates

Food and beverage discounts

Cycle to work scheme

UK attraction discounts

Life assurance scheme

Employee recognition programs

Qualifications

• Proven experience in managing, coaching, and developing teams.
• Experience in conducting departmental and Health and Safety training.
• Experience in a similar position within a 4-star hotel.

Responsibilities

• Oversee housekeeping operations to maintain cleanliness standards.
• Motivate the housekeeping team with passion for hospitality.
• Ensure compliance with health, safety, and environmental regulations.
• Address guest concerns promptly and efficiently.
• Deputise in the absence of Head Housekeeper.

Skills

Excellent communication and organisational skills

Strong leadership and motivational abilities

Attention to detail

Flexibility to adapt

Coaching and team development

Smart and professional appearance

Ability to use initiative

High standard of English

Job description

About us

Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.

A bit about what you will do

Assistant Head Housekeepers in our luxurious hotel assist in overseeing housekeeping operations to maintain the highest standards of cleanliness throughout, creating a welcoming and immaculate environment that consistently exceeds guests' expectations.

• Ensure the housekeeping team maintains the highest standards of cleanliness and guest satisfaction.
• Be a hands‑on and visible leader to the team, motivating them with your passion for hospitality and desire to improve.
• Guide the Housekeeping team to ensure company brand standards of quality and cleanliness are maintained at all times.
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Manage staffing levels to cover business demands.
• Ensure compliance with health, safety, and environmental regulations.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.
• Deputise in the absence of Head Housekeeper.

More about you

• Excellent communication and organisational skills.
• Strong leadership and motivational abilities.
• Excellent attention to detail and drive to maintain high standards.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 4‑star hotel.
• Experience in conducting departmental and Health and Safety training.
• Proficient in computer and financial skills.
• High standard of English, both written and spoken.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more…

• Free meals on duty.
• Complimentary on‑site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us…

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.