Assistant General Manager

Lantana Limited; West End; On-site; GBP 30,000 - 45,000; Full time

Job summary

A distinguished restaurant group in the heart of London is seeking an experienced Assistant General Manager to lead their hospitality and restaurant teams. This role involves managing operations, enhancing customer experience, and supporting team development. Candidates should have a strong background in hospitality management and leadership skills. The position offers competitive perks including flexible work hours and a vibrant team culture.

Benefits

Bonus scheme

Paid overtime

Team meals

50% discount in restaurants

Annual subscription to CODE app

Qualifications

• Experience in hospitality management or restaurant operations.
• Ability to lead and motivate teams effectively.
• Proven track record in delivering great customer service.

Responsibilities

• Lead and manage various teams within the restaurant and events.
• Recruit, motivate, and retain staff while fostering a positive culture.
• Manage scheduling and budget forecasts.
• Oversee event management and ensure customer satisfaction.
• Ensure adherence to health and safety standards through monitoring.

Skills

Team leadership

Customer service

Problem-solving

Communication

Tools

Lightspeed software

Power Point

Trail App

Job description

Lantana are a collection of Australian-founded restaurants in the heart of London. We are famous for our brunches but are incredibly proud of our entire Australian-inspired menu, not to mention our speciality coffee! We care deeply about our customers and our teams, and this has created a very special culture within the business; we would love to tell you more about it!

In a select and carefully chosen number of locations, Lantana brings their magic to prestigious office settings. As well as running the restaurant serving breakfast, lunch and dinner, they will be responsible for coffee bars, events, and meeting room catering too.

We are currently recruiting for an experienced and passionate Assistant General Manager to join one of our residencies in the heart of Fitzrovia; could it be you?

What You’ll Be Getting In Return:

• Working Mon-Fri with Bank Holidays off
• A bonus scheme
• Paid overtime
• Opportunity of developing your skills for whatever your future career might be; with us or elsewhere.
• An extra day off on your birthday (or the day after….).
• Team meals that are always from the daily menu.
• An annual CODE app subscription (Discount at other retailers)
• A 50% discount in any of our restaurants
• Enrolment onto the Hospitality Action Support Group
• Celebrations at our legendary team parties at least twice a year.

What You’ll Be Doing:

• Leading and managing our hospitality, restaurant, events and barista teams.
• Recruiting, motivating, coaching and retaining your team as well as creating a culture of fairness, fun and feedback.
• Managing and monitoring Outlook calendar and inbox throughout the day.
• Meeting or beating labour forecasts.
• Programming our tills (Lightspeed software), designing weekly menus and slides (Power Point).
• Being a problem solver
• Leading shifts with positive energy, pace and intensity, regularly interacting with customers.
• Running and managing large events or multiple events in one day.
• Taking accountability for keeping the client happy, everyone safe, and the finances on point.
• Working closely with your kitchen team to unite FOH and BOH.
• Be hands-on during services.
• Placing orders, managing wastage, completing stocktakes as well as being able to investigate any discrepancies.
• Creating quotes for internal events upon request.
• Using and monitoring our due diligence (Trail App) – our checklist for health and safety, brand standards and daily operations
• Being obsessive about great hospitality which is monitored through our Mystery Dining Criteria.
• Supporting the GM at all times as well as taking responsibility for the business in the absence of the GM.

You must have proof of right to work in the UK to join us.

Lantana is proud to be a London business and wishes to support the communities that it operates in. It will do this by giving priority to those that live within London or Greater London, which will also have additional environmental benefits.

Lantana values a diverse workforce and believes that people from different backgrounds can bring fresh ideas, thinking and approaches to the way we work. We welcome everyone from everywhere to come and join our team