Assistant Front Office Manager

Riu Hotels and Resorts; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel in London is seeking an Assistant Front Office Manager to support the Front Office Manager. This role involves overseeing the front desk operations, ensuring guest satisfaction, and managing team interactions. Exceptional communication and organizational skills are essential. The position is full-time with benefits including professional development and discounts on accommodations within the hotel chain.

Benefits

Wagestream app access

Enhanced Maternity and Paternity pay

Pension Scheme

Training and development programs

Discounts at Gymbox

Accommodation discounts at RIU Hotels & Resorts

Qualifications

• Support the Front Office Manager in overseeing daily operations.
• Resolve guests' difficult situations in a timely manner.
• Assist in training front desk staff.

Responsibilities

• Oversee daily operations of the front desk.
• Collaborate with other hotel departments for guest satisfaction.
• Prepare reports and manage guest records.

Skills

Excellent communication skills

Ability to collaborate with other departments

Job description

Overview

This is a unique opportunity to join RIU Plaza London Victoria as an Assistant Front Office Manager. Your primary responsibility will be to support the Front Office Manager in overseeing the daily operations of the front office department. You will assist in leading and managing the front desk team, ensuring exceptional guest service, efficient check-in and check-out procedures, and smooth coordination among various departments. Your role is crucial in maintaining high standards of guests' satisfaction and upholding the hotel's reputation.

RIU Plaza London Victoria is part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries. Our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station, offering an engaging and welcoming work environment since opening in July 2023.

What You'll Do

• Supporting the Front Office Manager in overseeing the daily operations of the front desk, including staffing, scheduling, task allocation and grooming.
• Collaborating with other hotel departments to ensure smooth operations and guest satisfaction.
• Resolving guests' difficult situations in a timely and professional manner.
• Assisting in training and onboarding new front desk staff, ensuring they understand their roles and responsibilities.
• Assisting with administrative duties, such as preparing reports, managing guest records, and updating relevant documentation.
• Excellent communication skills for both internal staff and guest interactions.
• Ability to collaborate with other departments like housekeeping, maintenance, and F&B to ensure smooth service.

About RIU & Our Commitment

We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. As part of RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We are committed to sustainability and social responsibility through our Proudly Committed strategy, minimizing environmental impact and making a positive contribution to the communities where we operate.

Benefits

• Access to Wagestream - Financial wellbeing app for discounts and early wage access.
• Enhanced Maternity and Paternity pay.
• Pension Scheme.
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Discounts in other associated businesses such as Gymbox.
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our properties worldwide.

We are proud to be an equal opportunity employer and welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity.