Assistant Boutique Manager

Signet Jewelers Ltd; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail company is seeking an Assistant Boutique Manager in Leeds to enhance the client experience and support team development. The ideal candidate will have a strong focus on customer satisfaction, effective communication skills, and the ability to inspire a team. Key benefits include a competitive salary, discounts, and a robust wellness program. Join a dynamic environment committed to excellence in customer service.

Benefits

Competitive salary including sales incentives

Generous product discounts

Retirement savings plans

Minimum of 33 days holiday

Health and wellbeing scheme

Qualifications

• Proven track record in delivering exceptional customer experiences.
• Strong verbal and written communication skills.
• Ability to develop a client base in the luxury market.

Responsibilities

• Develop a client base and deliver exceptional experiences.
• Coach and lead team members to achieve results.
• Deputise for Boutique Manager when necessary.

Skills

Customer focus

Interpersonal skills

Team leadership

Organizational skills

Technology comfort

Tools

Microsoft Office 365

Job description

Overview

As Assistant Boutique Manager you will play an integral part in the commercial success and presentation of the store, supporting the Boutique Manager in creating a luxury client experience with our brand values demonstrated in every interaction. You will be an inclusive, visible and accessible role model of selling behaviours which deliver results and be committed to supporting the development of your team. You will be proactive, a great communicator and able to develop strong and long-lasting client relationships through effective CRM activity. You will deputise for the Boutique Manager in their absence and become an expert on our products, sharing the stories, tradition and craftsmanship behind our range to deliver a seamless service and help every client celebrate life and express love.

Responsibilities

• Proactively develop and maintain a client base in the luxury space and deliver exceptional customer experiences.
• Communicate effectively, plan and organise, adjust priorities quickly, and maintain an efficient, well-run store.
• Give direction, coach, delegate, and get the best out of others to achieve results.
• Deputise for the Boutique Manager in their absence.
• Become an expert on products and share the stories, tradition and craftsmanship behind the range.
• Deliver a seamless service and help clients celebrate life and express love.

Qualifications

• Unwavering customer focus with a track record of delivering exceptional customer experiences.
• Strong interpersonal skills with good command of verbal and written English. A second language is desirable.
• Proactive with the ability to develop and maintain a client base in the luxury space.
• Comfortable with targets and business data.
• Ability to lead, inspire, coach and develop a team to deliver consistently great performance.
• Excellent organisational and planning skills.
• Comfortable with technology; working knowledge of Microsoft Office 365 is an advantage.
• Team player with a can-do attitude and the ability to remain calm under pressure.

Benefits

• Competitive salary including sales incentives.
• Generous discount of up to 30% off products from day one.
• Annual enhanced discount to celebrate the day you joined.
• Retirement savings plans with flexible options.
• Immediate life assurance from day one.
• Minimum of 33 days holiday per year.
• Recognised qualifications, study support and structured career progression.
• Health and wellbeing scheme.
• Financial wellbeing scheme.
• Give As You Earn scheme to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.