Assistant Banking Manager - Kingston & Wimbledon

HANDELSBANKEN PLC; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in the City of London is seeking an Assistant Banking Manager. This role involves account administration and direct customer contact, ensuring high levels of customer service. Candidates should possess excellent interpersonal skills, attention to detail, and a strong ability to work under pressure. The company offers a competitive salary, extensive benefits, and a commitment to equality and diversity.

Benefits

Private medical insurance

Income protection

Life assurance

Market-leading pension contribution

Qualifications

• Demonstrable understanding of bank products and market trends.
• Capable of building relationships with people at all levels.
• Organised approach to work with attention to detail.

Responsibilities

• Account administration of new and existing customers.
• Preparation of facility letters and account documentation.
• Ongoing and annual account reviews for compliance.
• Support marketing initiatives to build relationships.

Skills

Excellent interpersonal skills

Ability to work well under pressure

Attention to detail

Exceptional customer service skills

High level of computer literacy

Assertive and flexible

Strong team player

Tools

Microsoft Word

Microsoft Excel

Job description

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Job Introduction

An opportunity has arisen within our Kingston & Wimbledon Branch, for an Assistant Banking Manager.

The role is responsible for the account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.

You will work as part of the Branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.

Main Responsibilities

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence)
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
• Liaison with internal departments and external counterparties to ensure the highest levels of (i) customer service and (ii) Good Administrative Order are delivered
• Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
• General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self-assessment etc.
• A demonstrable understanding of the products offered by Handelsbanken and a good understanding of competitor products, relevant industry and market driven trends
• Involve Account Manager colleagues when a customer need has been identified

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Excellent interpersonal skills and the ability to work well with impact, being able to build relationships with people at all levels
• Ability to work well under pressure
• Attention to detail and an organised approach to work
• Exceptional customer service skills
• High level of computer literacy (Microsoft Word and Excel) is essential
• Assertive, flexible, proactive and conscientious
• A strong team player with a positive attitude

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

Handelsbanken is an equal opportunities employer, and we welcome applications from all qualified candidates.