Assistant Account Manager

Salisbury Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading business support company is seeking an Assistant Account Manager to ensure seamless service across major client accounts. This role involves daily operations management, client relationship support, and compliance oversight. Ideal candidates will have experience in similar roles and strong communication and organizational skills. Join a dynamic environment focused on creating happiness and operational excellence.

Benefits

Career progression opportunities

Financial wellbeing benefits

Collaborative work environment

Qualifications

• Experience in a similar role like Assistant Account Manager.
• Understanding of compliance, health & safety, and service standards.
• Capability to manage staff records and reporting.

Responsibilities

• Oversee daily operations and support site teams.
• Manage staff hours, payroll, and holiday records.
• Contribute to client relationship management.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Job description

About The Role

As an Assistant Account Manager, you’ll play a key role in ensuring the smooth delivery of services across a major client account. Working closely with the Account Manager, you’ll help oversee daily operations, support site teams, and maintain the highest standards of service.

This role is varied and hands-on — from managing staff hours, payroll, and holiday records, to assisting with inspections, audits, and performance reviews. You’ll also contribute to client relationship management, ensuring expectations are met, KPIs and SLAs are achieved, and compliance requirements are consistently upheld. It’s an excellent opportunity to develop your leadership skills while helping to deliver operational excellence.

About You

You’ll bring experience in a similar role, such as Assistant Account Manager or Assistant Contract Manager, and you’ll be eager to further develop your leadership potential. With excellent communication and organisational skills, you’re confident building positive working relationships and supporting both clients and colleagues.

You’ll understand the importance of compliance, health & safety, and service standards, and you’ll be comfortable managing administrative aspects such as staff records and reporting. Experience in cleaning or facilities management would be an advantage, but most important is your motivation, attention to detail, and ability to support others to deliver great results.

Note: The role requires a stringent vetting process and a mandatory security clearance check. As part of the SC (Security Check) Clearance process (can take up to 6 weeks), applicants will undergo a comprehensive review covering identity verification, financial and credit history, and any criminal records. Additionally, there is a residency requirement—candidates must have lived in the UK for a minimum of five years to be eligible for this level of clearance.

About The Company

What makes this job amazing?

• Full learning and support from Atlas to help you succeed in your role.
• Financial wellbeing benefits via Wagestream – real-time access to earned wages and exclusive discounts at top retailers.
• Career progression opportunities within a growing company.
• Tailored learning and development support in areas that interest you.
• Recognition programs, including our Stars of Atlas awards.
• Cycle to work scheme and workplace pension.
• A collaborative and supportive work environment where people value and help each other.
• An opportunity to work in a fast-growing business with significant career advancement potential.

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is down to one thing: the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose

To create happiness in ourselves and others

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values

• We are a family – Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether with practical help and support, or simply a mug of tea and a shoulder to cry on.
• Sharing makes us stronger – Knowledge is more powerful when it’s shared. We share everything - our ideas, our expertise, our news and most of all our time. Show humility. Share and work together, and anything is possible.
• Own your space – You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.
• Be honest. Always. – Have the courage to do the right thing, even when no-one is watching. Owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.
• Treat clients like our best friends – If we’re a family, then our clients are our best friends. We listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.
• Start with Wow – Never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.
• Don’t just talk. Do. – We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.