Assistant Accommodation Manager

Sanctuary Students; Bradford; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading student accommodation provider is seeking an Assistant Accommodation Manager in Bradford, England. The role focuses on ensuring high-quality service delivery, property compliance, and supervision of staff. The ideal candidate should have significant customer service experience, alongside excellent communication skills. The position offers a competitive salary and attractive employee benefits, like a robust leave policy and a pension scheme, to support wellbeing and professional growth.

Benefits

£27,590 per annum, rising to £29,042 after 12 months

25 days leave, maximum 30 days

Pension scheme with contributions

Life Assurance

Employee Advice Service

Cycle to Work Scheme

Wellbeing support and tools

Employee recognition scheme

Qualifications

• Experience in a similar role supporting high-quality accommodation or customer service.
• Some experience of providing administrative support services.
• Previous experience of managing staff in a customer-facing environment.

Responsibilities

• Ensure high-quality service delivery and meet customer expectations.
• Manage property inspections, health and safety checks, and compliance.
• Supervise staff, providing guidance and support.

Skills

Customer service experience

Communication skills

Microsoft Office proficiency

Staff management

Time management

Education

NVQ3 in relevant area

Job description

The role of Assistant Accommodation Manager will include :

• Ensuring that a high-quality service is delivered and meets customer expectations
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and customers informed
• Ensuring property inspections, health and safety and compliance checks are completed in line with legislation and policy
• Supervising a General Assistant and Caretaker, providing guidance, support and promoting the development of staff
• Assisting the Accommodation Manager with the debt recovery process
• Developing and maintaining excellent relationships with internal and external customers
• Working with the wider team on monthly checks of buildings, raising repairs ensuring these are completed, completing inspections on void rooms, and carrying out health and safety checks
• Complaints management and raising purchase orders

Skills and experiences :

• Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential
• NVQ3 in relevant area (e.g., business administration, customer service) is desirable
• Some experience of providing administrative support services.
• Experience of managing staff within a customer facing environment
• Working knowledge of working to deadlines and prioritising work loads
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word and Excel

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering :

• £27,590 per annum (rising to £29,042 per annum after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Job Reference : 227016

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