Assessment Center Lead - Customer Experience

Serco Limited; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading service provider is seeking a Site Coordinator in Guildford to manage the customer experience during assessments. The role involves being the first point of contact, preparing daily sessions, and ensuring waiting times are below 30 minutes. Candidates should have excellent communication skills, attention to detail, and be proficient in Microsoft Office. Experience in a customer-facing role is desirable, and successful completion of BPSS security clearance is required. This role offers a supportive work culture and opportunities for personal growth.

Qualifications

• You will undergo BPSS security clearance.
• Experience in a customer-facing environment is preferred.
• Understanding of claimants' needs is essential.

Responsibilities

• Act as the first point of contact for customers attending assessments.
• Manage daily appointment sessions for various assessment types.
• Ensure the Assessment Centre meets daily demand and maintains waiting times below 30 minutes.

Skills

Excellent communication and interpersonal skills

Planning and organization skills

Proficient in Microsoft Office

Resilience and ability to deal with setbacks constructively

Demonstrable influencing skills

Attention to detail

Job description

A leading service provider is seeking a Site Coordinator in Guildford to manage the customer experience during assessments. The role involves being the first point of contact, preparing daily sessions, and ensuring waiting times are below 30 minutes. Candidates should have excellent communication skills, attention to detail, and be proficient in Microsoft Office. Experience in a customer-facing role is desirable, and successful completion of BPSS security clearance is required. This role offers a supportive work culture and opportunities for personal growth.