Assessment & Benefits Officer

inploi; Rochdale; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

An Adult Care Organization is seeking a motivated Assessment & Benefits Officer to join their Governance & Business Support team in Rochdale. This role focuses on financial assessments and support for vulnerable adults, requiring strong communication and multitasking skills. The position offers competitive salary progression, flexible working, and a supportive team environment, with emphasis on making a real impact in the community.

Benefits

Competitive salary with annual increments

Flexible hybrid working

25 days holiday plus bank holidays

Ongoing training and professional development

Local Government Pension Scheme

Qualifications

• Ability to converse easily with the public and provide advice in accurate spoken English.
• Experience working independently and as part of a team.
• Awareness of benefits administered by the Department for Work and Pensions (DWP).

Responsibilities

• Calculate care charges accurately for vulnerable adults.
• Support service users with empathy and clear communication.
• Maintain records and manage systems effectively.

Skills

Multitasking

Organizational skills

ICT skills

Communication skills

Interpersonal skills

Attention to detail

Tools

Word

Excel

Outlook

Job description

Join the Heart of Adult Care Be the Power Behind the Progress!

Are you ready to make a real impact behind the scenes? Do you thrive in a fast-paced, team-driven environment where every day brings something new? We’re on the lookout for a motivated and forward-thinking Assessment & Benefits Officer to join our incredible team in Governance & Business Support (GBS) - the engine room of Adult Care!

Why Us?

We’ve achieved a lot already and we’re proud of that, but we’re not done yet. This is your chance to join an ambitious and passionate team that values fresh ideas, dedication, and people who genuinely want to make a difference. Your work will directly contribute to services that touch lives across our community.

What You’ll Be Doing

This role is more than numbers. As a Financial Assessment & Advice Officer, you’ll calculate care charges accurately while supporting vulnerable adults or their representatives with empathy and clear communication. You’ll combine financial expertise with a social care-informed approach, ensuring assessments are fair, compliant, and delivered with dignity.

As a Financial Assessment & Advice Officer, you’ll be at the heart of it all:

• Keeping things running smoothly with your stellar multitasking and organisational skills.
• Working closely with colleagues across departments to deliver efficient, high-quality support throughout Adult Care.
• Communicating clearly, confidently, and kindly with everyone from service users to senior colleagues.
• Using your digital know-how to maintain records and manage systems like a pro.
• Bringing your eye for detail and enthusiasm for doing things right the first time.
• Customer service support

The Benefits

• Competitive starting salary with annual increments and clear career progression to Grade 5 (£28,598 – £31,022) as you develop the required skills.
• Flexible hybrid working – home and office
• Office base in Rochdale’s modern Number One Riverside, next to the vibrant retail district
• 25 days holiday + bank holidays, rising to 30 after 5 years
• Flexible working hours scheme, bank up to 12 extra days off a year
• Supportive, friendly teams and cross‑team development opportunities
• Ongoing training and professional development
• Great transport links: tram, bus, and train
• Local Government Pension Scheme

What We’re Looking For

• A calm, can‑do multitasker who can juggle tasks with a smile
• A team player who’s also confident working independently
• Someone with excellent ICT skills and confidence in tools like Word, Excel, and Outlook
• Sharp attention to detail and accuracy when it counts most
• Great communication and interpersonal skills with a drive to get things done
• Awareness of benefits administered by the Department for Work and Pensions (DWP).
• In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English.

If you’re ready to step into a dynamic, rewarding role and be part of something truly meaningful, we’d love to meet you. Come grow with us, support others, and help shape the future of Adult Care from the inside out.

Candidates who are not successful at Grade 4 may be considered for a Grade 3 position (£25,583–£25,989). Please see the attached Grade 3 job description and person specification.

Important: External candidates must be Rochdale residents living within the municipal boundaries of the Borough of Rochdale (i.e., where the household pays council tax to Rochdale Borough Council) to qualify for a Grade 3 post.

For further information please contact Heather Carter at [e-mail] or on 01706 922945.

To apply please upload your CV together with a supporting statement that provides evidence of how you meet all the essential requirements of the person specification. We suggest that when completing your supporting statement, you use the person specification criteria as headings, giving specific examples of how you meet them. Please ensure you anonymise your CV and supporting statement.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

Appointment to this post is subject to a Basic DBS.

Unfortunately, we are unable to offer sponsorship for this role.

Interviews to be held between Friday 16th January to Wednesday 21st January 2026

Supporting Documents

• Job description and person spec Grade 4 job ref 002001
• Person specification Assessment & Benefits Officer Grade 3 to 5 job ref 002001
• Job description and person specification for Grade 3 job ref 002001

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