Area Support Shop Manager

Oxfam; Farnham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Oxfam seeks a Shop Coordinator to provide operational support across shops in Surrey and Sussex. This role offers a unique opportunity for those with shop management experience to contribute to the community while enhancing their career potential. Extensive travel is required within the defined geographical area, ensuring continuous support for shop management during absences.

Qualifications

• Previous retail or operational management experience.
• Agile and adaptable working style.
• Excellent communication and relationship-building skills.

Responsibilities

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops.

Skills

Communication

Relationship Building

Adaptability

Job description

Social network you want to login/join with:

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same – expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with
shop manager experience, serving as a potential stepping stone toward an area manager role.

The role will support shop cover in our Oxfam shop network across Surrey and Sussex. This includes Oxfam Shops in the following geographical area: Dorking, Oxted, Horsham, Storrington, Crawley, Haywards Heath, Heathfield, Farnham. Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.

Key Responsibilities:

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications:

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills

Join us in making a positive impact on communities and showcasing our values in action

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.