Area Support Officer - Retail

Ocs Uk & Ireland; Folkestone and Hythe District; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading facilities management company is seeking a Retail Security Officer in Folkestone and Hythe District. The role involves maintaining a safe shopping environment by conducting regular patrols, monitoring CCTV, and providing excellent customer service. Candidates must possess a valid SIA Licence and have strong observational and communication skills. Flexible working hours, including evenings and weekends, are required.

Qualifications

• Valid SIA Licence is mandatory.
• Strong observational skills to identify suspicious behavior.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain a visible security presence throughout the store.
• Conduct regular patrols of the store premises.
• Monitor CCTV and respond to suspicious activities.

Skills

Strong observational skills

Excellent communication skills

Calm under pressure

Education

Valid SIA Licence - Door Supervisor or Security Guarding

Job description

Overview

This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients. Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles. Purpose of the Role As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail setting.

Responsibilities

• Maintain a visible security presence throughout the store to deter theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to detect and respond to suspicious activities.
• Carry out searches of individuals in accordance with company policies.
• Respond promptly to alarms and incidents, escalating issues to management or law enforcement as required.
• Complete accurate and detailed incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where necessary.
• De-escalate confrontational situations calmly and professionally.
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Qualifications

• Valid SIA Licence - Door Supervisor (DS) or Security Guarding.
• Strong observational skills to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• Proactive and professional approach to safety and security.
• Flexibility to work varied shifts, including evenings and weekends.

About OCS

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.