Area Supervisor

Atlas; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading support services company is looking for an Area Supervisor to oversee operations in Glasgow and Edinburgh. In this role, you will manage cleaning teams, ensure compliance with standards, and enhance service quality. We're seeking candidates passionate about customer service and team management, with the ability to work flexibly. This position offers a salary of £14.00 per hour and includes essential tools like a van and laptop. Join a vibrant team and contribute to delivering exceptional service across multi-site operations.

Benefits

Full learning and support

Financial wellbeing platform access

Career progression opportunities

Free uniform

Qualifications

• Demonstrated experience in team management and operations.
• Proven ability to prioritize effectively.
• Capacity to handle complaints and feedback efficiently.

Responsibilities

• Oversee operations across assigned sites in Scotland.
• Manage and support cleaning teams and supervisors.
• Ensure compliance with Health & Safety requirements.

Skills

Strong customer service skills

Problem-solving mindset

Ability to work independently

Good knowledge of Microsoft systems

Health & Safety awareness

Job description

About The Role

The Role – We are looking to recruit for an Area Supervisor – the role is Overseeing operations throughout Scotland (Glasgow and Edinburgh).

Van and Laptop / Phone will be provided.

What we are paying

£14.00

The hours you shall be working will be: Please note the days for this position will mainly be Monday - Friday (8 hours per day with a 60 minute unpaid break). The candidate will need to be flexible in terms of their availability as hours can vary dependent upon business needs. Please also note the successful candidate will be required to work occasional weekends.

What you shall be doing / responsible for

We are looking for a passionate, people-focused Area Supervisor to lead, inspire and support our onsite teams across multiple client locations. This role is key to ensuring high standards of service delivery, strong team performance, and exceptional client satisfaction.

Working closely with the Regional Manager, you will help shape change, improve service quality, develop supervisors and cleaning teams, and ensure our members and clients consistently receive a “wow” experience. If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering great results, this could be the perfect role for you.

The Role

You will be responsible for overseeing day-to-day operational delivery across your area, including :

People & Team Management

• Managing and supporting supervisors across your assigned sites, ensuring they understand expectations and have the tools and resources they need.
• Recruiting, inducting, and training staff, ensuring compliance with company vetting procedures.
• Creating rotas, managing holidays, supporting onboarding and overseeing labour planning.
• Ensuring all team members follow site rules and maintain a smart, professional appearance.
• Delivering staff training using company-approved methods and maintaining accurate training matrices.

Operations & Compliance

• Overseeing area administration including scheduling, audits, reporting and general operational organisation.
• Completing weekly and monthly audits, analysing results, and developing action plans to drive improvements.
• Ensuring all compliance and Health & Safety requirements are understood, up to date, and consistently followed.
• Supporting HR processes where required, escalating issues appropriately.

Client Service & Quality

• Monitoring client and member satisfaction and regularly attending client meetings to review performance.
• Handling complaints, feedback logs and service reports, identifying trends and implementing solutions.
• Continuously seeking opportunities to enhance service delivery and improve the customer experience.
• Ensuring contract standards are met and staffing levels remain appropriate for each site.

About You

What skills and attributes we need from you!

The successful candidate will need to demonstrate the following experience, skills, behaviours necessary to meet the requirements of the role :

Strong customer service skills and confidence communicating with clients at all levels.

The ability to work independently, manage your own schedule, and prioritise effectively.

A proactive, problem-solving mindset and the ability to work under pressure.

Good knowledge of Microsoft systems and the ability to learn internal software quickly.

Awareness of budget controls and labour planning.

A strong team ethic, flexibility and a willingness to “get stuck in”.

Health & Safety awareness and basic HR knowledge.

A professional, confident and approachable manner.

We do require all of our employees have a basic level of written and spoken English.

You must have the right to work in the UK and be able to bring that information to the interview.

Please ensure you have the ability to demonstrate you are able to deliver on the responsibilities. We are looking for positive individuals with excellent customer service skills.

About The Company

What makes this job amazing?

• Full learning and support from Atlas.
• Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts / savings at leading retailers and supermarkets.
• The ability to progress your career within Atlas.
• Learning and development lead by you: support in areas you like or want to learn more about.
• Free uniform which is comfy, sustainable and easy to take care of.

The opportunity to work amongst people who value and support each other, achieving great results.

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose

To create happiness in ourselves and others

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values

We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.