Area Service Manager - Penrith

AB AGRI LTD; Penrith; Remote; GBP 37,000; Full time

Job summary

A leading agricultural company in Cumbria is seeking an enthusiastic Area Service Manager to develop customer relationships and service within the region. This home-based role involves significant travel to farms, ensuring high-quality service. Strong relationship management skills and an interest in agriculture are key requirements. The position offers a competitive salary with various benefits.

Benefits

Car allowance

Pension plan

Access to flexible benefits

Qualifications

• Ability to manage own time effectively and work flexible hours as necessary.
• Effective verbal and written communication skills are required.
• Previous account management experience is desirable.

Responsibilities

• Conduct regular customer service reviews based on customer segments.
• Continuously improve customer touchpoints and service delivery.
• Build and maintain relationships with both new and existing customers.

Skills

Effective relationship and management skills

Interest in agriculture

Time management

Effective communication skills

Account management experience

PC literacy

Milk recording experience

Job description

Overview

Job Title: Area Service Manager
Location: Cumbria, UK
Role / Shift: Permanent - Monday to Friday - 37 hours per week (flexible)
Package: Salary £36,036.67 per year, plus car allowance, plus pension and access to flexible benefits supporting development, wellbeing and everyday life.

Are you enthusiastic about the agricultural industry? Skilled in developing customer relationships? Perhaps you are looking for a flexible, home-based role with significant travel visiting farms around the Cumbrian countryside? If this is you, we want to hear from you. We are seeking an enthusiastic and customer-focused Area Service Manager to develop customer relationships and service provision within a defined area. This home-based role requires travel and involves regular interaction with customers, ensuring they receive the highest quality service and support.

Responsibilities

• Conduct regular customer service reviews based on customer segments.
• Continuously improve customer touchpoints.
• Build and maintain relationships with both new and existing customers.
• Provide training and support to customers on our products and services.
• Ensure efficient service delivery within the defined area, meeting performance standards.
• Use Area Coordinators and self-employed milk recorders and samplers to provide services.
• Work towards various KPIs to ensure high data quality; promote NMR and assist at local and national events, such as shows and farm walks.
• Maintain comprehensive knowledge of NMR products and services and stay informed about the wider industry.

Qualifications & Skills

• Effective relationship and management skills.
• A keen interest in agriculture and/or farming (desirable).
• Ability to manage own time effectively and work flexible hours as necessary.
• Effective verbal and written communication skills.
• Previous account management experience (desirable).
• Fully PC literate.
• Milk recording and sampling experience (desirable).

Additional Information

• Home-based role with flexible weekly hours to accommodate early morning starts, late evenings, and customer milking patterns.
• The role requires significant driving; candidates will be located within the area and hold a UK Full Valid Driving Licence.

About Us

We are National Milk Records (NMR), part of the AB Agri community within Associated British Foods (ABF plc). We are committed to investing in an innovative range of milk quality, herd data and related services. AB Agri is dedicated to feeding the world responsibly and affordably by providing quality animal feed, nutrition and technology-based products, and data services for the agri-food industry.

Application Notes

AB Agri is a Disability Confident employer. If you need any additional support (e.g., alternative formats for your application, a sign language interpreter, or bringing a support animal to the offices), please let us know. We encourage you to register your details and upload your CV via our careers website as soon as you can, as roles may close early due to high interest.