Area Service Coordinator

Thames Water; Basingstoke and Deane; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading water and wastewater company is seeking an Area Services Coordinator to oversee Health and Safety compliance at the Basingstoke Sewage Treatment Works. This role involves ensuring safety standards are met, conducting regular inspections, and providing support to ensure excellent customer service. Ideal candidates will possess strong Health and Safety knowledge and excellent communication skills with a full UK driving license. Join us to make a significant impact on water safety and environmental compliance.

Benefits

Annual leave of 26 days, increasing to 30

Car allowance

Generous pension scheme

Performance-related pay plan

Access to health and wellbeing benefits

Qualifications

• Broad range of Health & Safety skills/knowledge.
• Good report writing and communication skills.
• Excellent interpersonal skills.
• Able to work on own initiative.
• Good attention to detail and organisational skills.
• Full UK driving licence required.

Responsibilities

• Take ownership of Controller of Premises responsibilities.
• Review and update Health and Safety documentation.
• Work with Area Services Manager on statutory inspection actions.
• Conduct monthly SHE inspections.
• Perform statutory inspection audits every six months.
• Ensure health and safety culture within the team.
• Support site Controller of Premises for welfare facilities.
• Deliver excellent customer experience.

Skills

Health & Safety skills/knowledge

Report writing

Interpersonal skills

Attention to detail

Organisational skills

Education

IOSH or equivalent (should be completed if not held)

Job description

About the role

We have a great opportunity for an Area Services Coordinator to join our waste team covering the London North area based out off our Basingstoke Sewage treatment works.

This role is essential, allowing you to significantly contribute toward the safe and compliant operation of one of the largest Sewage Treatment Works in the UK and Europe. You will provide expert technical support to Performance Managers across the catchment area, ensuring full compliance with operational and regulatory standards.

There has never been a better time to join our organisation as we build toward a greener future, tackling climate change, minimising our environmental impact, and reducing our carbon footprint.

What you’ll be doing as Area Services Coordinator

• Take ownership of designated Controller of Premises responsibilities, such as statutory inspections of critical equipment in compliance with UK health and safety regulations.
• Review and update key Health and Safety documentation for Asbestos, Legionella and Fire and own and manage critical service and maintenance contracts, ensuring regulatory compliance.
• Work with Area Services Manager to manage and implement statutory inspection actions.
• Conduct at least 2 monthly SHE (Safety, Health, and Environmental) inspections and observations.
• Perform statutory inspection audits every six months to ensure compliance with regulations.
• Ensure that a culture of behavioural safety is embedded within the team and that the health, safety and wellbeing of employees and other affected persons are our top priority.
• Provide support to the site Controller of Premises to maintain welfare and general facilities at an adequate level.
• Deliver an excellent customer experience and positively contribute to overall customer satisfaction.
• Interact with all of our customers (internal & external) in a timely, professional, efficient, respectful and polite manner.

Base Location and Working Pattern

Base Location: Basingstoke (STW)
Working Pattern: 36 Hours Monday‑Friday
Due to the nature of this role you must hold a full UK drivers licence.

What you should bring to the role

• Broad range of Health & Safety skills/knowledge.
• Good report writing and communication skills to enable a variety of audiences with varying technical knowledge to understand.
• Excellent interpersonal skills – able to communicate in a friendly, open and constructive manner with a range of people.
• Able to work on own initiative with minimal supervision and be proactive.
• Good attention to detail and organisational skills.
• Full UK driving licence required as travel will be essential.

Additional skills and experiences would be great to have/bring

• A facilities background would be desirable.
• A strong working knowledge of Health & Safety legislation and application.
• IOSH or equivalent (Desirable but would be expected to complete if not held).

What’s in it for you

• Annual Leave: Grade B 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Paying up to £45,000 per annum, subject to your level of experience plus car allowance.
• Car allowance.
• Generous Pension Scheme through AON.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Pension: Maximum of 12% = 2x employee contribution.
• Performance‑Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Inclusion

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Frontline support opportunity

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.