Area Professional Services Manager (UK)

HDR; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking an Area Professional Services Manager in London. This role involves developing technical competencies, overseeing project teams, and ensuring quality standards. Applicants should possess a bachelor's degree and at least 15 years of related experience, demonstrating leadership in diverse teams.

Qualifications

• Bachelor's degree in a related field required.
• Minimum of 15 years of experience in related field.
• Professional or engineering registration maintained.

Responsibilities

• Develop and improve technical competencies of staff.
• Lead training and development in technical/business skills.
• Oversee workload balancing for project teams.

Skills

Leadership

Team Development

Quality Assurance

Strategic Planning

Collaboration

Communication

Education

Bachelor's degree in a related field

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story: https://www.hdrinc.com/our-story

Each role in our organization contributes to our ability to make a positive difference in the world. Read further to learn how you could help make great things possible in your community and beyond.

Responsibilities

In the role of Area Professional Services Manager, you'll be responsible for:

• Developing, coordinating, monitoring, and improving the technical competencies of area staff and products to meet client needs and market drivers.
• Leading and monitoring the development and training of area staff in technical and business competencies.
• Overseeing workload balancing and ensuring qualified staffing of project teams.
• Leading quality assurance efforts to implement QA/QC Program activities, striving for continuous improvement.
• Monitoring project QC review activities, including the assignment of experienced and qualified reviewers.
• Leading and monitoring activities for continuous improvement, including the development and use of technical standards, procedures, best practices, and lessons learned.
• Leading and participating in project reviews and supporting project teams with management of claims and losses.
• Leading the area mentoring initiative.
• Overseeing technical and digital delivery evolution in collaboration with subject matter experts.
• Working with the Area Manager to streamline and coordinate business processes in line with corporate policies and MOA.
• Ensuring the implementation of quality standards and best practices.
• Providing leadership to business class leaders, including cross-sector leaders.
• Collaborating with area operations, market sectors, business classes, and delivery leaders.
• Participating in area strategic planning and its implementation.
• Supporting activities related to hiring and retaining key staff.
• Serving as a champion for BGX opportunities.
• Supporting communication and coordination within all business groups.
• Performing other duties as needed.

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Required Qualifications

• Bachelor's degree in a related field.
• Minimum of 15 years of experience.
• Maintains professional or engineering registration and has extensive related technical expertise.
• Experienced in managing and developing diverse teams.
• Works cooperatively with operations managers, technical staff, and marketing managers on professional services efforts.
• Committed to quality, improvement, and HDR values.
• Dedicated to being an active participant in our employee-owned culture.

What We Believe

HDR is our company. We build on each other's experiences and perspectives to make great things possible every day. This shapes our collaborative culture, fosters organizational trust, and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we each play a role in creating an inclusive environment where everyone is welcomed, valued, respected, and empowered to bring their authentic selves to work. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) foster a sense of belonging and support where everyone can engage and contribute. Each group has an executive sponsor and is open to all employees.