Area Planner

Rocasa Consulting; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A consulting firm in Oldham is seeking a Planning Coordinator to manage the scheduling of maintenance repairs. The role involves coordinating diaries, maintaining systems, and ensuring compliance with GDPR and Health and Safety standards. The ideal candidate will have experience in planning within a service environment and strong communication skills. This position plays a vital role in supporting operational KPIs and improving customer service quality.

Qualifications

• Experience in planning and coordination of maintenance services.
• Strong communication skills for liaising with teams and customers.
• Understanding of GDPR regulations and Health and Safety measures.

Responsibilities

• Provide high-quality planning and coordination services for repairs.
• Schedule maintenance repairs to meet operating needs.
• Ensure efficient communication with customers and colleagues.

Job description

Overall Purpose : To provide a high quality, planning and co-ordination service for Responsive Repairs

Provide effective planning of regional operatives diaries working closely with the regional operational team to support the achievement of operational KPIs.

Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.

Maintain the scheduling system and provide internal and external customers with timely and accurate information.

Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.

Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.

Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.

Ensure compliance with GDPR regulations when processing customer data.

Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.

Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and r...