Area Planner

ZipRecruiter; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A recruitment consultancy is seeking a Repairs Planner for their London operations. The role involves managing operative diaries, planning repair works, and liaising with tenants. Candidates should have customer service experience and proficiency in IT. The hourly rate is between £20.00 and £22.00.

Qualifications

• Previous experience of working with a Housing Association / Local Authority or contractor in Planning, Scheduling or Customer Service.
• Proficient IT skills including Microsoft Excel and Word.
• Construction related knowledge.

Responsibilities

• Manage Operatives diaries.
• Plan repairs works for pre and post inspection.
• Effectively communicate concerns about work quality.

Skills

Excellent communication

Strong organisational skills

Customer service orientation

Education

GCSEs at Grade C or above including Mathematics and English

Tools

Microsoft Excel

Microsoft Word

Database systems (Connect / Northgate / DRS)

Job description

Overview

MMP Consultancy are looking to recruit Repairs Planners, based in North and North West London on an ongoing basis. Hourly Rate: £20.00 - £22.00 Per Hour.

Responsibilities

• Manage Operatives diaries.
• Plan repairs works for pre and post inspection, reactive and emergency repairs.
• Prioritising emergency works.
• Booking appointments and allocating works to the available operatives and following works from start through to completion.
• Ensure all relevant data is updated on a timely basis.
• Liaising with tenants and Operatives to arrange repairs.
• Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
• Take part in meetings, supervision, training as requested by the manager.

Experience & Qualifications

• Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity.
• Excellent communicator, with strong organisational skills.
• GCSEs at Grade C or above including Mathematics and English.
• Proficient IT skills including use of Microsoft Excel and Word.
• Proven background in a customer service focused environment.
• Experience of using database systems (Connect / Northgate / DRS).
• Construction related knowledge.