Area Operations Manager - South West (Partnership)

Medirest Signature; West Midlands Combined Authority; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading hospitality company in the UK is seeking an Area Operations Manager to lead a portfolio of 30 pubs across Worcestershire. This role emphasizes driving sales, delivering exceptional guest experiences, and developing partnerships with self-employed pub owners. The position offers a competitive salary, a generous car allowance, and extensive benefits including private healthcare and employee discounts.

Benefits

25 days holiday

Private healthcare

Discounts at retailers

Save as you earn scheme

Uncapped operations bonus

Qualifications

• Experience in multi-site management.
• Proven track record in sales culture implementation.
• Ability to deliver exceptional guest experiences.

Responsibilities

• Support Self-Employed Partners to maximize business opportunities.
• Drive sales and improve key performance indicators (KPIs) for pubs.
• Manage a portfolio of 30 pubs across multiple counties.

Skills

Passion for hospitality

Commercial acumen

Team development

Delivering great standards

Guest experience focus

Job description

Area Operations Manager - Worcestershire

Salary from 60,000 per annum, plus 7.5k car allowance

We are looking for a passionate, people focused, and guest obsessed Area Operations Manager to join our team here at Marston's and help us achieve our ambition to be the UK's number 1 pub company.

Supporting our Self-Employed Partners to maximise their pub business opportunities, you will have an area of 30 pubs, comprised of Partnership agreements covering Worcestershire, Gloucestershire, Hereford and Ludlow . This role reports into a Regional Operations Manager, sitting within our South Division.

Along with a competitive salary, a generous car allowance and 25 days holiday, other benefits include private healthcare (for you and your family), Marston's Rewards offering discounts across a range of retailers, your own discount card for our fantastic Marston's pubs, a Save as you earn share scheme, as well as an uncapped operations bonus scheme aligned to your individual and regional performance.

Have you got what it takes? You will have full P&L responsibility with a focus on driving sales, being guest obsessed, and delivering on key KPIs - both financial and people focused.

• You'll be passionate about developing and growing your patch of Self-Employed Pub Partners - enabling everyone to reach their full potential and drive sales through their businesses. A real team player.
• You'll have a well-honed commercial edge, an eye for maximising every profit opportunity and desire to see your team prosper from these skills.
• You look to add value in every meeting, managing your time well and maximising opportunities.
• You know how to demonstrate pace and urgency, and network when it comes to recruitment. Energy and a can do' attitude is essential.
• You know how to deliver a great guest experience through a high level of service and standards.
• You have the ability to work cross functionally with departments such as - Marketing, Finance, Recruitment, HR, and many more
• And if you love a project, we also have plenty of working groups for you to consider, to share your thoughts and to provide that stretch for wider development.

What you'll bring to the table - You'll have a enthusiasm for hospitality, service and experience in multi-site management.

• Passion for your people, pubs, and the industry
• Demonstrate and implement a sales culture across your pub businesses
• Deliver great standards and service across your drinks and food businesses.
• Track record of right first time recruitment success
• Natural desire to nurture and shape your team
• Recognise and reward successes with the ability to inspire, motivate, and challenge where needed
• Have an enviable P&L with the ability and experience to maximise opportunities with astute commercial acumen
• Above all else - a lover of our community pubs and the purpose they bring

For us its important you get a great work life balance, so living within close proximity of your area, and the ability to drive is key.

What you get from us - At Marston's we're one big family. We put our people first, which is why we offer real benefits alongside the expected, these include:

• Training and induction from our NITA award training team
• Apprenticeship programmes - offering development at any stage of your career
• Enhanced Maternity & Paternity leave
• 30% off in Marston's pubs and Marston's Inns accommodation
• Marston's Cheers Platform, giving you access to discount at major retailers
• Save as you earn scheme
• Private Healthcare
• Employee assistance programme, to support your well-being including confidential 24/7 helpline

Come as you are. Personality counts for more than anything else here. No judgement on where you've come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We'll accept you and celebrate you for being you.

We can't wait to see what we can make happen together. #MarstonsWherePeopleMakePubs

Find out more about our current company strategy HERE