Area Manager

Omni Facilities Management; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality management company based in Greater London is seeking a Manager to oversee operations across multiple hotel departments. This role involves recruitment, team management, quality assurance, and budget monitoring. Candidates should have previous management experience in hospitality, excellent communication skills, and a solid understanding of Health and Safety protocols. The position offers opportunities for growth in a dynamic environment.

Qualifications

• Previous relevant management experience in hospitality.
• Experience in managing people and budgets.
• Understanding of Health and Safety matters.

Responsibilities

• Manage daily operations of hotel departments.
• Recruitment and staff management.
• Conduct quality checks and audits.
• Monitor productivity and budgets at locations.

Skills

Excellent interpersonal skills

Excellent written and verbal communication skills

Proficient in Microsoft Office

Ability to work effectively under pressure

Excellent organization and time management skills

Ability to motivate and inspire others

Flexibility and willingness to learn

Education

Health & Safety Level 3 qualification

Job description

PURPOSE:

To be responsible for the day to day operations of assigned departments (e.g. housekeeping, kitchens, health clubs) within hotels in a designated area, ensuring the provision of efficient and effective housekeeping services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management.

PEOPLE:

• Responsible for recruitment and ensuring appropriate staffing levels are maintained and correct paperwork is obtained from new employees
• Manage senior Omni employees to ensure that they are trained and perform duties to a high standard
• Overall responsibility for induction, Health and Safety plus other relevant training at each contract
• Dealing with employee relations including investigations, disciplinaries, grievances, and appraisals with Human Resources support when required
• Building and maintaining relationships with clients
• Meeting objectives set by Management
• Manage own diary and time effectively
• Identify staff members suitable for development and promotion
• Responsible for ensuring appropriate incentives are given at each location (e.g. an employee of the month/quarter)
• Be proactive in regards to own development, including participating in area managers\' meetings and supporting with the delivery of training
• Responsible for assisting with the TUPE process on incoming and outgoing contracts
• Monitoring staff accommodation (where relevant) and reporting any concerns to the relevant person

QUALITY:

• Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion
• In continuous preparation for external audits carry out quality checks using the OMNI quality app on each visit, expected levels of a minimum of 10% of room stock per month, analyse data quality app reporting module and create action plans as required
• Ensure on-site Health & Safety documentation, including site-specific risk assessments and relevant safe systems at work is completed and kept up-to-date
• Monitor relevant hotel satisfaction survey results at each visit
• Ensure relevant OMNI senior management in your locations is trained in all aspects of departmental duties and the training is cascaded to all staff
• Ensure accurate Health & Safety plus departmental training records are maintained on-site
• Assist with compliance with GDPR as per company guidelines

PROFIT:

• Monitor productivity at each location to ensure expected levels are maintained
• Manage budgets as required at each contract (e.g. guest supplies, laundry and chemicals)
• Oversee employee holidays are effectively managed on each contract
• Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with the recruitment department as required
• Monitor Procure Wizard usage on a daily basis to ensure it is being utilised correctly

PREVIOUS REQUIRED EXPERIENCE

• Previous relevant Management experience (e.g. as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments
• Previous people management experience (e.g. leading, coaching and training)
• Management of dealing with budgets, including profit and loss, productivity and quality
• Experience of dealing with Health and Safety matters
• Full, clean driving licence (subject to location)
• Desirable to hold Health & Safety of Work Level 3 qualification

ESSENTIAL SKILLS

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, clients and other contacts
• Ability to work effectively under pressure
• Excellent organisation and time management skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn and train others