Area Collections Agent

Encore Capital Group; Worcester; Remote; GBP 27,000 - 36,000; Full time

Job summary

A financial services firm is looking for an Area Collections Agent to engage with customers in their homes and assist them with financial solutions. The ideal candidate will have excellent communication skills and a full UK driving licence. This role offers flexibility in hours, the potential for monthly bonuses, and a supportive approach to work-life balance, making it an attractive opportunity for individuals with a background in Sales or similar fields.

Benefits

31 days holiday

Fuel card

Referral Bonus Scheme

Comprehensive induction programme

Qualifications

• Hold a full UK driving licence and have access to a vehicle.
• Clear criminal record.
• Tech-savvy and comfortable working independently.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients.
• Accept payments and set up repayment plans.

Skills

Communication skills

Empathy

Tech-savvy

Sales experience

Job description

Area Collections Agent

Location: Within a 90-minute travel radius of your home (applicants must reside within Worcester or Cheltenham)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As an Area Collections Agent, you\'ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday–Friday visiting times can be between 8am–8pm
• 10 Prime Hours required (Monday to Friday Prime Hours are 4pm–8pm & Saturday Prime Hours are 9am–1pm)

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD