Arcade Supervisor

Oasis Retail Services; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Belfast is seeking an Arcade Supervisor to manage operations and enhance customer satisfaction. The ideal candidate should have experience in customer service, cash handling, and hospitality, with strong leadership abilities. Enjoy benefits such as an attendance bonus, extra day off for your birthday, and opportunities for progression. This is a permanent position with competitive pay.

Benefits

Attendance bonus

Extra day off for birthday

Company sick pay

Free evening meal on shift

Employee of the Month scheme

Company pension scheme

Opportunities for progression

Full training & development

Job security and long-term stability

Qualifications

• 1 year customer service experience required.
• 1 year cash handling experience required.
• 1 year key holding experience required.

Responsibilities

• Monitor the arcade and drive customer satisfaction.
• Ensure high standards of service and hospitality.
• Complete accurate cash handling and paperwork.

Skills

Customer service experience

Cash handling experience

Key holding experience

Hospitality experience

Education

GCSE Maths D or above (or equivalent)

GCSE English D or above (or equivalent)

Job description

At Oasis Retail Services, we pride ourselves on delivering a high-quality, entertaining, and secure gaming environment for our customers. With over 150 employees across the region, we are Northern Ireland’s most trusted name in adult gaming centres, and we’re still growing. We’re currently seeking an Arcade Supervisor to join one of our vibrant branches. If you’re a confident, customer-focused supervisor with experience in a customer service environment, this could be the opportunity for you. As Arcade Supervisor, you'll take full responsibility for the running of your shifts. You’ll monitor the arcade, drive customer satisfaction, and ensure a high standard of presentation and performance.

Responsibilities

• Key holder duties and responsibilities.
• Ensuring the smooth running of the Branch.
• Ensure high standards of service and hospitality are always delivered to all customers.
• Ensuring Company policies and procedures are adhered to.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
• Weekend and public holiday cover required.
• Ensure accurate cash handling and completion of paperwork.

Skills and Qualifications

• GCSE Maths D or above (or equivalent).
• GCSE English D or above (or equivalent).
• 1 year customer service experience.
• 1 year cash handling experience.
• 1 year key holding experience.
• Hospitality experience.

Further Information

We invest in our people as much as we do in our machines. When you work with Oasis, you’ll enjoy:

• Attendance bonus
• An extra day off for your birthday
• Company sick pay
• Free evening meal on shift
• Employee of the Month scheme
• Company pension scheme
• Opportunities for progression
• Full training & development
• Job security and long-term stability

Vacancy ID 1737473 • Job ref. ORSBelfast • Job Sector Leisure, Customer Service and Call Centre • Area Belfast • Location Belfast • Salary £14.65 per hour • No. vacancies 4 • Contract Type Permanent • Weekly hours 32 • Published date 30/09/2025 • Closing date 30/10/2025 • Worktime Night shift, midnight-8am

Area: All of Northern Ireland • Closing date: 07 Nov 2025