Arcade Supervisor

HB Leisure; Alton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading amusement operator in the United Kingdom seeks a Team Leader for its arcade. You will lead a dedicated team, ensuring high operational standards and delivering exceptional guest experiences. This role requires strong leadership and communication skills, along with a customer service background. The ideal candidate is reliable, flexible, and thrives in a dynamic environment. This position offers an opportunity for career growth in the leisure and attractions industry.

Qualifications

• Strong leadership and communication skills.
• Experience in customer service or leisure operations.
• Positive, energetic, and hands-on approach.
• Reliable, honest, and strong work ethic.
• Ability to thrive in a fast-paced environment.
• Flexible to work weekdays, weekends, and bank holidays.
• Commitment to upholding company standards.

Responsibilities

• Lead and support a team of Arcade Hosts.
• Maintain operational standards for games and environments.
• Manage stock and prize inventory.
• Handle machine faults and escalate repairs.
• Deliver exceptional guest service.
• Support recruitment and training of new staff.
• Drive performance and revenue targets.

Skills

Leadership and communication skills

Customer service experience

Hands-on approach

Reliability and honesty

Ability to thrive in a fast-paced environment

Flexibility for varied shifts

Commitment to company standards

Job description

Overview

Interested in leading a team in the UK's No.1 theme park? Excited by the idea of working in a historic, scenic location with over 200 years of heritage? Motivated by creating unforgettable guest experiences and driving operational excellence? This could be the perfect next step in your career.

Responsibilities

• Leading and supporting a team of Arcade Hosts: coaching, motivating, and ensuring high performance.
• Maintaining operational standards: ensuring games, machines, and the arcade environment are safe, clean, and guest‑ready.
• Managing stock and prize inventory: monitoring levels, organising restocks, and maintaining accurate records.
• Handling machine faults and technical issues: troubleshooting where possible and escalating repairs to management or engineers.
• Delivering exceptional guest service: ensuring every visitor enjoys a fun, memorable experience.
• Supporting recruitment, training, and onboarding of new Arcade Hosts.
• Driving performance and daily revenue targets through strong leadership and guest engagement.

Qualifications

• Strong leadership and communication skills.
• Experience in customer service or leisure operations.
• A positive, energetic, and hands‑on approach.
• Reliability, honesty, and a strong work ethic.
• Ability to thrive in a fast‑paced environment.
• Flexibility to work weekdays, weekends, and bank holidays.
• Commitment to upholding company standards.

If you’re ready to step into a leadership role where no two days are the same, and where fun is part of the job description, this could be the perfect opportunity to grow your career in the leisure and attractions industry.

HB Leisure is the global leader in skill games and amusements, operating in 29 countries and over 150 attractions worldwide. We partner with major industry brands and offer exciting opportunities for career growth – including the chance to work internationally.