Apprentice Team Leader

KFC; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global fast-food chain is seeking a Team Leader in Norwich to support the Restaurant General Manager in leading a diverse team. This role emphasizes guest-first service, operational excellence, and staff development. The successful candidate will manage daily operations and create a positive atmosphere while ensuring high standards are met. This position offers comprehensive training and the opportunity for career advancement within a supportive culture.

Benefits

Competitive hourly rate and paid holidays

25% staff discount

Free meals while working

Flexible scheduling

Workplace Pension Scheme

Opportunities for training and promotion

Qualifications

• Passionate about guest service and making a difference.
• Ability to lead a team effectively and maintain high standards.
• Willingness to train and develop staff.

Responsibilities

• Support Restaurant General Manager in leading the team.
• Ensure excellent customer service and maintain restaurant standards.
• Manage operational tasks, including stock control and sales analysis.

Skills

Leadership

Customer service

Teamwork

Operational management

Job description

Team Leader • Norwich, United Kingdom, United Kingdom

Have you got what it takes to be the Colonel’s next apprentice?

But first…A warm southern WELCOME to Kentucky Fried Chicken. Our world‑famous chicken restaurant brand all started with one cook, Colonel Harland Sanders, who created a finger‑lickin’ good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. He started travelling by car to different restaurants and cooked his fried chicken on the spot for restaurant owners. He did this at the age of ี่ป I. If the owner liked the chicken, they entered a handshake agreement to sell the Colonel’s chicken. Legend has it that Colonel Sanders heard 1,009 “No’s” before he heard his first yes. The Colonel’s story still inspires us today. It_STORE reminds us how grit, perseverance, dedication and ambition along with hard work can create success—regardless of your age or where you come from.

Our purpose as an employer is to empower our people to find their own secret recipe in life too.

OUR RESTAURANT CULTURE

It’s our ‘other’ SECRET. The colonel has taught us that there is a Right Way to do things. It isn’t always easy, but it’s always better. We lead with the heart and we Care Hard about making our team members feel part of the family and have fun while we are at it. We’re a people business that happens to serve chicken and chips. We Care Hard about you, your development and your journey with us. In return we’ll ask you to roll up your sleeves, get stuck in and treat our guests as family. It’s what the colonel would do.

WHAT WE CAN OFFER YOU

A career with KFC offers much more than just fantastic earning potential. You’ll receive comprehensive training and excellent opportunities to grow your career. Not only that we encourage our teams to have fun together too so expect some social nights out and team pots that can be spent on social events throughout the year.

Benefits

• A competitive hourly rate and paid holidays
• 25% staff discount
• Free meal whilst working
• Flexible scheduling
• Workplace Pension Scheme
• Full training and induction of the KFC way of working
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• Opportunities for training, development and promotion

ABOUT THE APPRENTICESHIP

Graduates of the Level 3 Hospitality Supervisor Apprenticeship will learn all about the hospitality industry, develop and sharpen your leadership skills (you won’t need to wing it!) and gain a nationally recognised qualification, all without compromising your salary. You will earn good money while you learn. The apprenticeship is a structured learner‑&‑employer focused development site designed to create opportunities for lifelong knowledge, skills and behaviours within the hospitality industry'ng. Your training will be delivered every 4‑6 weeks either via face‑to‑face visits in the restaurant, remotely over telephone or via Skype preparing you for your End‑Point assessment.

With the right attitude, Team Members can carve out a steady career with the brand progressing to Team Leader through to Restaurant General Manager with the potential to progress to Head Office opportunities.

MORE ABOUT THE ROLE

As a Team Leader you will be the Restaurant General Manager (RGM) “wingman” or woman supporting the RGM with leading and developing a diverse team and culture within the restaurant. We encourage you to be your own authentic self, who may love Chicken & Chips, but above all else you will have a guest‑first mindset with the autonomy to run the restaurant as if it were your own.

Your daily duties willinner include:

Our People – Our people are super important to us, we say they are just as important to us, as our guests. As a TL you’ll care about making a difference to each team member’s personal growth, their development and supporting them on the right way to do hiểm things. You will play a pivotal role in building a competent team, who can have fun together, but whom will roll up their sleeves when it’s ‘hot’ in the kitchen.

Satisfied Guest – If you know anything about KFC, you will know that we care hard about guests, serving each one as if they are family! Never wanting to disappoint our guests, you’ll be leading by example and training the team to be ‘guest maniacs’ serving accurate, hot meals, with a friendly smile. You’ll help train the team to be ready, willing and able to help our guests with any questions they may have when ordering at our digital touch screen kiosks, whilst maintaining high cleanliness standards.

You’ll have the skills to ‘make it right’ if anything ever goes wrong with the guest experience, and you will work with restaurant management to review guest feedback and make the experience better and better. Consider yourself a fun guy or woman, as a TL – you will be empowered to use your imagination and help the team create “feel good” moments that bring a little joy to every visit.

Chicken… Sales! The Colonel had many jobs, first and foremost he was a chicken salesman. He loved to sell chicken, and we continue his legacy by sharing the same passion to sell the unique chicken. So much so, that we believe every occasion is a potential fried chicken one. As a trusted “wingman” or woman, you’ll help your RGM plan for every potential opportunity, anything from your local community events through to direct competition; you’ll always be thinking about what might help your team sell more of the Colonel’s good stuff, finding ways to improve operational standards and the guest experience.

It’s your business – If you’ve dreamed of running your own restaurant, the role of the TL will give you first‑hand experience. You’ll roll up your sleeves and get stuck into the daily, weekly and monthly business reports for your restaurant supporting your RGM with profit analysis. After all, you’ll want to know what drives the sales in your restaurant to expand elevate your sales and continue to smash your/team targets. You will have a strong understanding of how to control costs including people deployment and making sure we’re on target. You will ensure best practice around all cash handling and in‑store banking procedures. Every job has got to have some admin— the admin part of your role will be assisting your RGM completing all daily paperwork. Our chicken is too good to waste so taking care that teams prepare what is needed and keep waste to a minimum is helpful too. Lastly, making sure our restaurants are fully stocked is important – you’ll help by making sure that we keep an eye on stock levels, order the correct supplies, and check all deliveries so that we never disappoint our fans by running out of their favourites.

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