Apprentice Medical Receptionist and Call Centre Operative

East Norfolk Medical Practice; Great Yarmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Great Yarmouth is seeking an Apprentice Receptionist to support their team and be the first point of contact for patients. The role involves a full range of reception and administrative duties, emphasizing excellent communication skills and a positive attitude. This position offers an opportunity to gain valuable experience in customer service while working in a dynamic team environment. Candidates should be enthusiastic and ready to learn. Expect a weekly rotating shift pattern across weekdays and occasional Saturdays.

Qualifications

• Excellent communication skills to interact with patients.
• Ability to work effectively in a team environment.
• Willingness to learn and take on new responsibilities.

Responsibilities

• Act as the first point of contact for patients.
• Perform a full range of reception and administrative duties.
• Support the team with customer service tasks.

Skills

Great communication skills

Positive attitude

Team support

Job description

If you’re a great communicator with a positive attitude and a passion for helping people, this is the role for you. As an Apprentice Receptionist and Call Centre Operative, you’ll be the first point of contact for patients and support the team with a full range of reception and administrative duties.

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: You will be required to work Monday to Friday on a weekly rotating shift pattern: early shifts from 08:00 - 15:30 or late shifts from 11:00 - 18:30. There may also be an occasional requirement to work on Saturdays.

Expected Duration: 12 Months

Number of Positions Available: 2