Apprentice Library Assistant

Calderdale Council; Halifax; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local government organization in Halifax is offering an exciting apprenticeship in their library service. This role focuses on developing customer service skills while assisting patrons with digital services and resources. Ideal for those looking to grow in a vibrant community hub. Open to all, especially under-represented groups. Closing date for applications is 5th October 2025.

Qualifications

• Be aged 16 or older at the start of the apprenticeship.
• Be a UK citizen or have proof of the right to work in the UK.
• Meet the essential qualification criteria in the role profile.

Responsibilities

• Assist customers with using public computer facilities and digital services.
• Support customers in navigating resources and engage in a busy library environment.

Job description

Overview

This is an opportunity to experience a role in the library service, developing customer service skills through training and development. Forget the traditional view of a library; we are vibrant community hubs offering a safe space for all. A modern library service doesn’t only offer books - we also provide digital services, community engagement, a social experience, access to lifelong learning, and a warm welcome for everyone.

Calderdale Libraries participate in the Warm Welcome scheme every year, supporting the Council’s commitment to helping residents with the cost-of-living crisis.

For an informal discussion about this apprenticeship please contact [e-mail].

Responsibilities

Assist customers with using public computer facilities, Wi‑Fi, wireless printing and scanning, digital books and apps. Support customers in navigating digital services and resources. Contribute to a busy library environment with customer service at the forefront.

Work in buildings that are busy with customers, groups, events and meetings; expect to be on your feet for large parts of the day.

Apprenticeship Entry Requirements

• Be aged 16 or older at the start of the apprenticeship.
• Be a UK citizen or have proof of the right to work in the UK. If not a UK or EEA citizen, must have resided in the UK for the last 3 years.
• Meet the essential qualification criteria in the role profile and be able to provide original qualification certificates at interview.
• Do not already hold a qualification at the same or higher level in the same or closely related field to the apprenticeship; it must be unrelated in subject and content from qualifications already held.

Dates

Closing Date: Sunday 5th October 2025

Interview Date: Monday 27th and Tuesday 28th October 2025

Inclusion and Working Arrangements

As part of our Vision, we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities. Calderdale Council embraces the positive benefits of a diverse workforce and is committed to providing an inclusive environment. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

For support on your application please read our Application Booklet or visit our Employment Hub.