Apprentice Data Administrator & Diabetes Endocrinology

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 22,000; Part time

Job summary

A leading NHS Trust in Norwich is looking for an eager apprentice administration hero. In this 14-month fixed term role, you will provide essential secretarial support within the Diabetes & Endocrinology department while studying for a Level 2 Customer Service Practitioner Apprenticeship. Duties include managing appointments, handling patient inquiries, and assisting with various administrative tasks. This is an excellent opportunity to start your career in healthcare and contribute to high-quality patient care.

Benefits

Flexible working hours

Discounted gym memberships

Support in career development

Free confidential counselling support

Qualifications

• Self-motivated with strong communication skills.
• Capable of handling sensitive patient information with confidentiality.
• Ability to work well in a team and manage workloads effectively.

Responsibilities

• Provide efficient and effective admin support to the office.
• Type letters using standard templates and carry out general office duties.
• Handle patient information and bookings to ensure smooth clinic operations.

Skills

Good communication skills

Good IT skills

Good standard of literacy and numeracy

Education

4 GCSEs at Grade D/3 or above (or equivalent)

Job description

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

14 month Fixed Term Contract - Apprenticeship

Are you our next apprentice administration hero? Could you help us provide great patient friendly service and secretarial support? Are you looking for an exciting challenge working as part of a busy team?

If so, you could start off your career supporting the admin team within the Diabetes & Endocrinology department, working whilst studying for an apprenticeship.

This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of activities. You will assist with typing, booking patient appointments, and administration tasks which will include dealing with telephone enquiries, filing and general office duties, in order to ensure our clinics run smoothly.

Your time will be split between our admin teams in Diabetes, Endocrinology, and the Clinical Investigation Unit. As the post holder, you will be expected to contribute to the provision of the highest standards of patient care.

Does this sound like you? If so, we would love to hear from you!

Key Responsibilities

• Provide high quality secretarial support to the department.
• Split your time between several areas within the department, getting to know and working with different staff groups.
• Have excellent communication skills and will need confidence when dealing with service users over the telephone and face‑to‑face.
• Handle patient information on a daily basis, so you will be expected to have a high level of accuracy and confidentiality.
• Need good data entry and IT skills.
• Be able to prioritise your workload and work on the departmental database systems.
• Undertake a Level 2 Customer Service Practitioner Apprenticeship Standard within a 14‑month contract.

Being a good team player is a must, and you will uphold the Trust’s PRIDE values.

Interviews to be arranged for 22nd January 2026.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Eligibility Criteria

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government‑funded education upon the start of their apprenticeship

Qualifications and Skills Required

• Good general standard of education
• 4 GCSEs at Grade D/3 or above (or equivalent)
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

Overview of Essential Responsibilities

• Provide efficient and effective admin support to the office
• Type letters using standard templates
• Record patient demographics and referrals on the hospital information system (PAS) and departmental computer system
• Update PAS and departmental computer system as necessary
• Request and return medical notes
• Carry out filing of letters
• Carry out photocopying
• Order stationary/equipment for the department
• Prepare patient information packs and resources for ward staff

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4159, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Monday 19 Jan 2026.