Apprentice Customer Service Advisor

EE; South Shields; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in the UK is seeking enthusiastic individuals for an Apprentice position in customer service. You will help customers with their bills, contracts, and smartphone features while being part of a supportive team that values diversity and career growth. The role offers a starting salary of GBP21,620 per year, plus numerous benefits including health support, family leave, and travel loans.

Benefits

Online GP access for you and family

Market leading paid carer's leave

Equalised maternity, paternity, and adoption leave

Huge discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Energy, talent, and ambition to launch a career.
• Willingness to learn and grow in the role.

Responsibilities

• Ensure exceptional customer service in a personal manner.
• Assist customers with bills, contracts, and smartphone features.

Job description

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time: Permanent

Salary: GBP21,620 per year

Hourly rate: GBP11.08

Start Date: October 2025 onwards

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.

Join our multi award winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.

You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you'd expect from Britain's most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be.

Wondering If You're What We're Looking For?

We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

What's in it for you?

•Being part of the EE family brings a huge number of benefits including the below: •A great starting salary of GBP21,620.00 per year •Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. •Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. •Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. •Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year. •Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. •Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. •Volunteering days, so you can give back to your local community. •Optional Private Healthcare and Dental, to protect you and your family.

What Are You Waiting For?

If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!