Apprentice Catering Assistant

Compass Group PLC; Hartford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading catering service provider in the UK is seeking a dedicated team member to prepare high-quality food and ensure an excellent customer experience. Responsibilities include food preparation, transaction handling, and maintaining hygiene standards. Previous GCSE qualifications in English and Maths are required, along with strong communication and teamwork skills. This role supports a safe working environment and aims to enhance customer satisfaction.

Qualifications

• GCSE in English and Maths required.
• Relevant qualifications and industry experience considered.
• Strong communication and teamwork abilities essential.

Responsibilities

• Prepare high-quality food and craft displays.
• Handle transactions and operate the cash register.
• Uphold Food Handling & Hygiene standards.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Team working

Initiative

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Job description

Responsibilities

• Preparing delicious, high-quality food that delights our clients and customers
• Crafting eye-catching food and counter displays that draw customers in
• Proudly representing our One Retail Brand and embodying our positive brand image
• Handling transactions with ease and operating the cash register efficiently
• Upholding the highest standards of Food Handling & Hygiene
• Ensuring a safe and healthy work environment by adhering to Health & Safety regulations
• Identify opportunities and apply techniques to increase sales and improve customer experience
• Tailors communication techniques to meet customer needs and build rapport
• Maintain a safe, hygienic, and secure working environment
• Comply with health and safety legislation, regulations, guidelines and procedures
• Follow food safety and allergen legislation and procedures applicable to own role
• Use technology and equipment in line with business policy to meet customer needs
• Handle transactions and payments securely
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor
• Use professional methods of communication that are tailored to different situations, and individual and team needs
• Manages own time and workload, prioritising tasks
• Maintain and rotate stock according to life cycle and business processes
• Ensure equipment and technology faults and maintenance issues are reported promptly
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures
• Keep up to date with changes to products and processes
• Uses feedback to improve own performance
• Reduces the waste of resources, taking sustainability into account, in line with business expectations
• Follows and supports equity, diversity and inclusion legislation and principles
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant
• Serve food and beverages to individual business standards

Qualifications

• GCSE in English (grade 4)
• GCSE in Maths (grade 4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.