Appointments Clerk (Outpatients Booking Team) | East Sussex Healthcare NHS Trust

ESHT; Houghton Conquest; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking an Appointment Clerk for their Outpatient Departments, requiring strong communication skills and IT knowledge. The role is full-time at Conquest Hospital, with various shift hours and support through NHS benefits. The ideal candidate will be a team player able to work to strict deadlines. This is an opportunity to join a dedicated team committed to staff development.

Benefits

NHS pension scheme

Access to onsite nurseries

Free psychological support

Onsite parking at £50 a year

Qualifications

• Excellent communication skills are required to interact effectively within the Outpatient Booking department.
• Proficient in IT applications, with the ability to manage tasks efficiently.
• Able to work independently and collaboratively within a team.

Responsibilities

• Demonstrate excellent written and verbal communication skills in daily operations.

Skills

Communication skills

IT knowledge

Teamwork

Ability to work under deadlines

Education

NVQ Level 2/3 in Business Administration

Job description

Overview

We are currently recruiting to our Outpatient Departments at ESHT, the post is for a Appointment Clerk for 37.5 hours per week. The successful applicant will be based at Conquest Hospital.

Responsibilities

• Demonstrate good written and verbal communication skills in the Outpatient Booking department.

Qualifications and Skills

• Excellent communication skills, IT knowledge, an ability to work on their own initiative and as part of a team working to strict deadlines.

Apprenticeships and Training

The trust is committed to supporting and developing their staff through apprenticeship programmes. If you do not have an NVQ you will be required to undertake a qualification as part of the apprenticeship scheme. The apprenticeship linked to the role is diploma in Business Administration level 2/3.

Hours

Hours include shifts of 08:00-16:00, 09:00-17:00 and 10:00-18:00 Monday - Friday, with occasional Saturday working 09:00-12:00.

Benefits and Support

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation. In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

Join Us

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective. Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application. We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Please refer to the job description attached.

Closing Date

This advert closes on Tuesday 23 Sep 2025