Application Support Manager

The King's Trust; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A charitable organization in Manchester seeks an Application Support Manager to lead a team ensuring effective IT systems that enable youth support. The role offers a chance to make a real difference in young lives, with responsibilities including team leadership, system oversight, and collaboration for continuous improvement. Key qualifications include strong IT service management skills and experience with platforms like ServiceNow. Flexible working and generous benefits are offered.

Benefits

30 days annual leave plus bank holidays

Flexible working options

In-house learning platform

Interest-free season ticket loans

Generous life assurance cover (4 x annual salary)

Qualifications

• Familiarity with IT service management principles like ITIL.
• Experience managing multiple priorities and teams.
• Ability to lead with empathy and drive system performance.

Responsibilities

• Lead and develop a skilled Application Support team.
• Provide oversight of business-critical platforms and manage system upgrades.
• Collaborate with development and external suppliers for continuous improvement.

Skills

IT service management principles (ITIL)

Strong problem-solving skills

Clear communication

Relationship building

Tools

ServiceNow

CRM systems

ERP systems

HRIS systems

Job description

Overview

Are you ready to lead the technology that helps transform young lives? As our Application Support Manager, you'll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You'll be at the heart of our mission—enabling our teams to do what they do best: support young people into work, education, or training.

Responsibilities

Lead and develop a skilled Application Support team, providing oversight of our business-critical platforms. Define team objectives aligned with wider organisational goals, oversee incidents and service requests, manage system upgrades and enhancements, and collaborate with colleagues across development, architecture, and third-party suppliers to drive continuous improvement. Your ability to manage multiple priorities, lead with empathy, and drive system performance will be key to our success.

Familiarity with IT service management principles such as ITIL, strong problem-solving skills, clear communication, and the ability to build effective relationships with internal stakeholders and external vendors will be vital. Knowledge of CRM, ERP, or HRIS systems, as well as tools like ServiceNow, will help you hit the ground running.

Experience within the charity sector is a bonus, but we’re more interested in your potential, your purpose, and your desire to make a difference. The young people we support rely on our teams, and those teams rely on technology that works. Your leadership will ensure they have the tools they need, when they need them, so they can focus on helping young people reach their potential.

If you're looking for more than just a job and want your tech skills to create real social change, we want to hear from you. Even if you don’t tick every box, your drive and purpose could make you the perfect fit.

We’ve changed our name from The Prince's Trust to The King's Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you’ll continue supporting us to transform young lives.

Impact and Context

Last year, we helped more than 40,000 young people, with three in four young people on our programmes moving into a positive outcome in work, education, or training. The young people we help face challenges such as unemployment, mental health issues, or legal trouble. We believe all young people should have the chance to succeed, and that they are the key to a positive and prosperous future for all of us.

Benefits

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events - The King\'s Trust Awards, Pride, active events etc.
• In-house learning platform! Develop your skills for your career and your role
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
• Personal development opportunities through our Networks - KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)