Application Support & Maintenance Lead – Hybrid

Baltic Recruitment Services Ltd; Gateshead; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A distinguished recruitment firm is seeking an Application Support Manager in Gateshead. This office-based role involves managing application support, ensuring system uptime, and primary engagement with stakeholders. The ideal candidate will have a BTEC HNC or higher in a relevant field, strong technical skills, and experience in support coordination. The position offers a competitive salary between £55,000 and £65,000, along with benefits including a pension scheme and 25 days holiday.

Benefits

Office-based role with some hybrid working

25 days holiday plus bank holidays

Annual bonus potential

Pension scheme

Death in Service benefits

Additional benefits

Qualifications

• Proven experience in support or maintenance coordination.
• Familiarity in systems/applications maintenance, electrical engineering, or IT support.
• Background in data analysis and reporting.

Responsibilities

• Act as the primary point of contact for support.
• Oversee contracted maintenance activities.
• Investigate and resolve recurring issues.
• Develop and maintain detailed documentation for support processes.

Skills

Strong organisational skills

Technical aptitude

Exceptional communication skills

Proficiency in support ticketing systems

Education

BTEC HNC or higher in relevant field

Tools

Support ticketing systems

Project management tools

Job description

A distinguished recruitment firm is seeking an Application Support Manager in Gateshead. This office-based role involves managing application support, ensuring system uptime, and primary engagement with stakeholders. The ideal candidate will have a BTEC HNC or higher in a relevant field, strong technical skills, and experience in support coordination. The position offers a competitive salary between £55,000 and £65,000, along with benefits including a pension scheme and 25 days holiday.