Application Support Analyst - Supply Chain

Network IT; Kidderminster; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading software company in Kidderminster is seeking an Application Support Analyst to join their dedicated 2nd line application support team. Candidates should have a strong understanding of supply chain processes, previous ERP support experience, and basic SQL and Linux knowledge. The position offers a salary between £30,000 to £38,000, with excellent career prospects and training opportunities. Initially site-based, the role will transition to a hybrid model after the probation period.

Benefits

Company Benefits

Career prospects and training opportunities

Responsibilities

• Support a broad customer base on a daily basis.
• Pick up tickets passed by the 1st line team.
• Work towards a 75% resolution rate with the support of the inhouse development team.

Skills

Understanding supply chain process

Understanding warehouse and distribution process

Previous ERP support experience

Basic understanding of SQL

Basic knowledge of Linux

Basic knowledge of applications and integration

Excellent written and verbal communication skills

Job description

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis.

The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development team.

To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills.

Essential experience

• An understanding supply chain process
• An understanding of warehouse and distribution process
• Previous ERP support experience
• A basic understanding of SQL and running SQL scripts
• A basic knowledge of Linux
• A basic knowledge of applications and integration
• Excellent written and verbal communication skills

The successful Application Support Analyst will be offered a basic salary of between £30,000 to £38,000 + Company Benefits. There are excellent career prospects and training opportunities.

The role will be site based during the probation period and then will become hybrid.