Application Support Analyst (6689) - Cambridge

Cambridge University Press & Assessment; Newark and Sherwood; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

A leading academic publisher is seeking an Application Support Analyst to ensure the normal operation of key examination processing applications. This role involves providing operational support and collaborating effectively with colleagues. The ideal candidate will have relevant experience and a strong understanding of educational technology support processes. This is a permanent, full-time position based in Cambridge with a hybrid working model offering at least 2 days in the office per week.

Qualifications

• Relevant experience in application support or a related technical role.
• Strong understanding of operational support processes within an educational technology environment.
• Excellent communication and collaboration skills.

Responsibilities

• Provide operational support of examination processing applications.
• Ensure the normal operation of key services.
• Collaborate with colleagues to deliver effective application support.

Skills

Operational support processes

Collaboration skills

Communication skills

Job description

Application Support Analyst (6689) - Cambridge

Salary: £36,700 - £47,650

Location: Cambridge, Hybrid (at least 2 days per week in the office)

Contract: Permanent, Full time (35 hours per week)

We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

The Application Support Analyst role sits within the Education Exam Solutions function of the Exam Technology Organisation (ETO).

About the role

As an Application Support Analyst, you are responsible for ensuring the normal operation of key examination processing applications on behalf of ETO and the Business. You will work in collaboration with colleagues to provide operational support of examination processing applications.

Responsibilities

• Provide operational support of examination processing applications.
• Ensure the normal operation of key services on behalf of ETO and the Business.
• Collaborate with colleagues to deliver effective application support.

Qualifications

• Relevant experience in application support or a related technical role.
• Strong understanding of operational support processes within an educational technology environment.
• Excellent communication and collaboration skills.

We are an equal opportunity employer. We welcome applications from all qualified candidates.