Application Support Analyst

Arthur; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent insurance technology company in London is seeking an experienced Application Support Analyst to enhance core insurance platforms. This hybrid role involves troubleshooting, coordinating releases, and collaborating with vendors. Ideal candidates will have strong SQL skills and a background in the London insurance market. The company emphasizes a people-focused culture and continuous improvement.

Qualifications

• Experience supporting insurance applications (Subscribe, Exact Advantage, etc.).
• Strong SQL/database skills and familiarity with ITIL processes.
• A background in the London Market or Lloyd’s insurance systems.
• A customer-focused mindset and a proactive approach to problem-solving.

Responsibilities

• Support and enhance core insurance platforms used across underwriting, claims, and back-office functions.
• Troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training.
• Collaborate with internal teams and external vendors to maintain and improve systems.

Skills

SQL

Proactive problem-solving

Customer-focused mindset

ITIL processes

Tools

SSIS

SSRS

T-SQL

Subscribe

Exact Advantage

Job description

Overview

Application Support Analyst – Insurance Systems (London Market)
London (Hybrid) | Permanent | Competitive Salary + Benefits

Are you ready to make a real impact in the London Insurance Market? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation.

We’re looking for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe, Exact Advantage, and other market-leading applications.

This is a hands-on role where you’ll troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training — all within a collaborative, forward-thinking environment.

Why this role stands out

• Tech & Tools: Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc
• Industry Impact: Support systems critical to London Market operations, including policy administration and aggregation platforms.
• Growth & Ownership: Be part of a team that values proactive thinking, ownership, and continuous improvement.
• Culture: Join a business that prioritises people, purpose, and progress — not just policies.

Responsibilities

• Support and enhance core insurance platforms used across underwriting, claims, and back-office functions.
• Troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training.
• Collaborate with internal teams and external vendors to maintain and improve systems like Subscribe, Exact Advantage, and other market-leading applications.

Qualifications

• Experience supporting insurance applications (Subscribe, Exact Advantage, etc.).
• Strong SQL/database skills and familiarity with ITIL processes.
• A background in the London Market or Lloyd’s insurance systems.
• A customer-focused mindset and a proactive approach to problem-solving.

…then we’d love to hear from you. Apply now for immediate consideration (Please also note this role requires 3 days in the office per week).