Application Management Specialist

Maxwell Bond; United Kingdom; Remote; GBP 56,000; Full time

Job summary

An international business is seeking an experienced Application Support Specialist to provide Level 2 support, business analysis, and quality assurance in a fully remote role. Candidates must be fluent in German, French, and English, and have solid experience with SaaS tools like Microsoft Dynamics 365 and Salesforce. This is a great opportunity to grow your career as the company expands into Europe. Salary offered is €64,000 per year.

Qualifications

• Experience in Level 2/3 application support, business analysis, and testing.
• Hands-on experience with SaaS tools like Iterable and Smartling.
• Knowledge of SQL, APIs, and system integrations.

Responsibilities

• Provide Level 2 support and coordinate with Level 3 support.
• Engage in business analysis and ensure the quality of applications.
• Work independently in a fast-paced, remote environment.

Skills

Application Support (Level 2/3)

Business Analysis

Quality Assurance

Fluency in German

Fluency in French

Fluency in English

Tools

Microsoft Dynamics 365

Salesforce

Jira

Azure DevOps

SaaS Business Tools

Job description

Overview

Application Support Specialist

Remote / CET Time Zone

Fluency in German / French and English

€64,000 per year

This is an opportunity for an Application Support Specialist to join an international business, as it continues its expansion into Europe.

You will play a key role in supporting the technology and systems that power the business in a role that combines Level Two Support, Technical Business Analysis, and QA, with a primary focus on bug triage, understanding issues, and coordinating with Level Three Support for fixes.

This is a fast-paced environment with a startup mentality, and you’ll need to be comfortable with autonomy and have the ability to work independently.

Responsibilities

To be successful in this role you will need the following experience:

• Application Support (Level 2/3), Business Analysis, Quality Assurance
• Microsoft Dynamics 365 or Salesforce and e-commerce platforms
• Hands-on experience supporting SaaS business tools (marketing, translation, compliance) such as Iterable, Smartling and Iubenda
• QA knowledge (functional, regression, integration testing)
• Experience working in Agile/Scrum environments with tools such as Jira or Azure DevOps
• Fluency in German, French, and English (written and spoken)
• Insurance, Fintech or similar Regulated Industries
• Knowledge of SQL, APIs, System Integrations
• Multi country system rollouts

This is a fully remote role working within the CET time zone and location preference is Czech Republic, Slovakia, Poland, Germany, Switzerland, Belgium or UK.

Location & Opportunity

It’s an exciting time to join the business and a great opportunity to progress your career as the expansion continues.