Ambulatory Pharmacy Technician 40D

Care New England; Warwick; On-site; GBP 30,000 - 42,000; Full time

Job summary

A health care organization in the United Kingdom is looking for an ambulatory pharmacy technician. The role involves providing excellent customer service, interpreting prescriptions, and managing pharmacy inventory to support patient care. Required qualifications include being a registered pharmacy technician in Rhode Island and having at least 1 year of experience. The position calls for effective communication with patients regarding their medications. The organization values professional growth and engagement in process improvement initiatives.

Qualifications

• Minimum 1+ year experience as a Pharmacy Technician, preferably 5+ years.
• Registered Pharmacy Technician in Rhode Island.
• Ability to resolve insurance issues and assist patients with financial aid.

Responsibilities

• Provide excellent customer service and medication delivery.
• Interpret, enter, and clarify prescriptions.
• Manage pharmacy inventory and perform pharmaceutical calculations.
• Communicate directly with patients regarding their medications.

Skills

Excellent customer service

Pharmaceutical calculations

Understanding of medication storage

Data management

Process improvement

Education

Registered in Rhode Island as a Pharmacy Technician

National certification as a CPhT

Job description

Primary Function

The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication adherence support.

Responsibilities

• Provides excellent customer service;
• Interpret and enter prescriptions;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Label and fill prescriptions for the pharmacist to verify;
• Perform pharmaceutical calculations;
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Prepares medication for delivery to patients and departments;
• Medication delivery services to patients within hospitals;
• Answers, resolves, and triages inbound inquiries;
• Provides outbound therapy/medication adherence check-ups;
• Secures refill prescriptions;
• Resolves insurance related issues and assists patients with various forms of financial assistance;
• Maintains pharmacy inventory including drug ordering and receiving;
• Communicate directly with patients over the phone to assist them in the awareness of their medications and address any concerns;
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer‑service standards;
• Identify trends, resolve problems; recommend improvements; implement change;
• Actively participate in process improvement initiatives;
• Act as a value‑added business partner to stakeholders throughout the organization;
• Protect the organization's value by keeping information confidential;
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willingly do whatever is necessary for the betterment of the Company;
• Other duties as assigned

Job Qualifications and Specifications

Required Licensure/Certification: Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT must be obtained within 6 months of hire.

Years of Experience: Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty‑trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job‑specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case‑by‑case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.